Key Account Specialist

Linde Gas & Equipment Inc.

Key Account Specialist

Location: Hampton, NJ

Linde Gas & Equipment Inc. is seeking a Key Account Specialist to join our team! The Customer Solutions Specialist is responsible for performing customer service with the objective to create a better overall customer experience. Key Account Specialists receive and handle all incoming customer inquiries, taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you!

·       Competitive compensation

·       Comprehensive benefits plan (medical, dental, vision and more)

·       401(k) retirement savings plan

·       Paid time off (vacation, holidays, PTO)

·       Employee discount programs

·       Career growth opportunities

What you will be doing:

·       Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.

·       Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.

·       Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists Key Account Specialists, as well as our outside sales team.

·       Uses business software systems to retrieve customer information, verify inventory levels and process orders.

·       Verifies customer credit status and completes necessary paperwork to issue credits or debits and generate return orders and documentation. Assist A/R with account history. Create Pro Forma Invoices.

·       Provides quotes for material and freight, order tracking and assistance to sales force and management within set parameters.

·       Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.

·       Provides customers with informational materials such as sales brochures, marketing flyers, etc.

·       Responsible for phone inquiries for service calls and part orders.

·       Builds and maintains effective working relationships with all internal Linde customers.

·       Performs at a high level to meet call center team performance metrics.

·       Outsources products and goods from internal and external locations.

·       Other duties as assigned.

·       Access customer and third-party portals to manage PO submission, and accounting details

·       Review purchase order details for accuracy (e.g. vendors, quantities, prices, supplier addresses, etc.) that are submitted via email or customer portals into internal database.