Implementation Delivery Lead

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

Implementation Delivery Lead - Integration Partners

The Implementation Delivery Lead will help support system and integration development and testing for Integration Partner implementations. The Implementation Delivery Lead is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.
Responsibilities for an Implementation Delivery Lead may change based on client and project needs. The roles may include, but are not limited to, the below.
Implementation Project Support
1. Work with the Implementation Leader to manage Implementation kick-off meetings, requirements discussions and status meetings with clients and partners
2. Manage timelines through managing client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates
3. Perform analysis and configure system and integrations as needed and lead the team with other bswift resources (product management, EDI) to meet contract deliverables.
4. Work with the Implementation Team to analyze vendor and integration requirements and conduct integration testing with SSOs, APIs, web services, and vendor interface files.
5. Document, develop, and maintain product playbooks for integration partners.
6. Ongoing Integration Partnership management. Responsibilities differ amongst integration partners, but may include leading ongoing calls, managing open items log and project plans, troubleshooting client and partner questions, assisting on implementations, managing escalations, release regression testing of connections, and creating and maintaining documentation.
7. Continuously refine and improve efficiency of implementation and ongoing processes and proactively identify and mitigate project risks

Client Team Support
1. Act as a coach and mentor for others on Channel Partner team
2. Research and resolve client inquiries regarding system and process issues, and test system enhancements based upon client needs
3. Help triage client issues and proactively consult clients on best practices and necessary system and process changes to achieve client goals

· 4-year degree in related field, or equivalent experience
· 3+ years’ experience in account management
· Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
· Ability to operate and make timely decisions in an ambiguous, fast-paced work environment.
· Must be able to quickly sort through complex subject material
· Strong analytical skill-set and ability to effectively use data for strategy
· Proficiency in Excel, VLOOKUPS, Pivot Tables is required
· Experience in benefits administration system technology, payroll, HRIS or related software

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans: Options to help you