About the Role:

Post-Trade Client Relationship and Services is responsible for pre-sales and client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered by a highly skilled individual as well as close collaboration with Business Line Management, Product Management, Development and CD&S teams.

Principal Accountabilities:

Provide second-level problem resolution and excellent customer service to current and potential client base across all asset classes. Lead industry calls, lead the on-boarding of new clients, work to engage customers on new initiatives, and build and maintain those relationships. This role requires a dynamic/team-oriented candidate that can successfully and proactively handle, escalate, and communicate all operations and customer-related issues and resolutions.

The candidate will also be able to demonstrate full understanding of operational trade and end-of-day workflows, training junior teammates, be able to lead internal projects, and recommend updates/enhancements to current operational processes and procedures.

Senior Associates are expected to actively contribute to the development/ skills of Analysts and Associates, with an emphasis on customer focus.

Mastery of the main service he/she is supporting and has a good understanding of the other services that we are supporting. Become a subject matter expert. Proactive in being involved or provide ideas in improving processes as well as system enhancements.

Involved in driving one or more internal/external projects. Responsible for the health/success of all clients with an increased focus on dealers, asset servicers, hedge funds. Have a solid understanding of how all services fit in the TriOptima ecosystem. Responsible for identifying and distributing knowledge/information from other departments such as Business Management. Provide training on industry project/use cases (discussion-based training)

Skills & Software Requirements:

Staff in this level typically have 2+ years of direct experience of working in triResolve Service Management team or at least 3-4 years of relevant experience from financial institutions.

About OSTTRA

Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group.  As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years:  MarkitServ, Traiana, TriOptima and Reset.  OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 

Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resourc