Patient Coordinator - Livonia

Job Title: Patient Coordinator 

Department: Ophthalmology

Supervisor Title:  Office Coordinator

 

SUMMARY
Patient Coordinators perform a variety of clerical duties of a routine nature, including answering the telephone, scheduling appointments, posting on a computer system and preparing standard forms. Medical Office Specialists also perform some direct patient care including dilating and refracting patient’s eyes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Pleasantly greets all patients and visitors, whether in person or by telephone.
• Answers questions, makes referrals and directs other calls to the appropriate person.
• Schedules patient appointments consistent with individual physician preference.
• Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate.
• Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed.
• Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs.
• Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used.
• Collects copays and outstanding balances from patients.
• Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day.
• After initial training period, expert Practice Management System skills required.
• Verifies and accurately records patient demographic, insurance and other information.
• Utilizes electronic mail and other instant messaging systems.
• May dilate and refract patient’s eyes.
• May consent patient for treatment and procedures.
• May perform surgery scheduling and consenting for surgery.
• Prepare exam/treatment rooms by cleaning and stocking supplies.
• Provides consistent, excellent customer service.
• Travel to other ARC locations as assigned.
• Responsibilities may be dependent on specific location and not required of all employees in that position.
• Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems.
• Analytical and problem solving skills.
• Strong oral and written communication ability.
• Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.

 

EDUCATION AND/OR EXPERIENCE 

• Minimum Required: High School Diploma or equivalent 

LICENSES AND CREDENTIALS 

• Minimum Required: None 

 

SYSTEMS AND TECHNOLOGY  

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook 

 

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

 

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE:  Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.