Customer Account Manager-Minneapolis, MN

Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

 

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

 

 

Foods people love. Brands people trust. And a career that develops your future like no other. At Nestlé USA, we provide high-quality products that are significant to living well. As individuals and teams, we adopt leadership, make important contributions and support each other’s professional development. Join the world’s leading nutrition, health and wellness company, and deliver the satisfying foods that help people around the world through every phase of life.

 

Nestlé is both a flat and flexible organization. This dynamic structure allows us to provide the resources and support of a large global company; while leveling the layers of authority so you have more responsibility and access to different parts of the organization. Meaning you can give in a way that is relevant to you!

 

Your Key Responsibilities:

Customer Account Manager Contact for assigned customer(s) and category(ies) to drive growth, Nestlé share, achieve annual sales and commercial spend targets. This role is deeply involved in development customer-specific Category Business Plans (with a category first approach) to achieve the 4P objectives. Build and maintain collaboration with Category and Channel Sales Development (CCSD) to develop selling solutions demonstrating category and shopper insights that drive category results and share. Partner with Sales Finance to identify investment opportunities that drive consistent Return on Investment while effectively being responsible for the assigned Trade Budget.

Category Strategy: 

• Present and launch New Item plans and develop initial field forecast
• Perform bottom-up build of Integrated Customer and Category Plan using appropriate Nestle Sales Organization (NSO) Planning System to craft Customer Plans
• Support the development and execution of an Omni-channel annual plan to include all key consumer touch points (brick 'n mortar, online, digital, etc).

Customer Strategy: Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service

• Continuous improvement on forecast accuracy
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps
• Ensure achievement of agreed Customer(s) targets/Key Performance Initiatives (Category growth, Sales, Real Internal Growth, Customer service and in-stock levels, etc.)

Key Experiences: 

• Proficiency in forecasting utilizing multiple data source.

• Will have moved through several roles to strengthen business experience (Category Account Associate, Retail Sales Manager or like position)
• Minimum of three years, not necessarily within Nestlé, working with customers, category management, or channel sales team and over this period successfully delivered on Key Performance Initiatives.
• Seeking to understand the category, key competitors, and be willing to develop customer specific category growth strategies and knowledge.
• Understand the interactions, key functions and initiatives between sales functions, Category Sales, Nestlé Retai