Program Manager

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, driven and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Program Manager is responsible for ensuring both actual and perceived product value through the overall implementation, oversight, and management of an assigned program(s) within specific customer accounts.  They will serve as a consultative partner to customers to promote and facilitate maximum product usage in conjunction with customer internal goals by ensuring deep product knowledge and understanding of the customer landscape. 

Responsibilities

• Be a trusted partner with named customers to serve as their external subject matter expert on Skillable product and services that align with their organization programs and strategies. Programs may include content or products that are produced external to Skillable, but made available to broader customer and partner networks. 
• Leverage knowledge of customer business models that drive program existence to establish and build upon external programs that allow the customer to maximize on their invested value of Skillable products. 
• Own responsibility for daily, monthly and annual customer program oversight success by leveraging both an understanding of customer wants and needs and Skillable product capabilities. 
• Define, plan, implement, and evolve strategies and designs for assigned programs within specific customer accounts. 
• Manage and facilitate communications with internal and external stakeholders and customers while organizing plans to execute specific customer programs. 
• Manage sales readiness for assigned programs. 
• Monitor for changes and drive updates and modifications to the program definition and collateral. 
• Advise learning partners and customers on new or evolved strategies and options regarding implementation of programs with Skillable products. 
• Liaise with partners and customers to ensure effective implementation of programs acting as primary contact for specific program. 
• Monitor overall delivery of programs and identify areas of improvement utilizing evaluation tools and/or reports. 
• Manages individual projects that support overall program.  
• Coordinate with technology and program development leads to drive feature development and operational procedures relating to assigned program. 
• Work with marketing team to improve customer messaging and programmatic strategies. 
• Own project coordination and the management of project interdependencies and milestones. 
• Partner cross-functionally to ensure all critical milestones are met and all key internal stakeholders at Skillable are appropriately engaged. 
• Identify and address problems and risks while ensuring ongoing and updated program documentation. 
• Review program goals regularly and align and adjust deliverables to anticipated program outcomes for scalability and sustainability. 
• Regularly evaluate and assess programs’ strengths and weaknesses to understand useful trends in future decision making. 
• Continually improve programmatic processes and maintain related documentation. 
• Represent Skillable professionally during webinars, customer meetings and corporate events as required.