Virtual Customer Care Representative

Virtual Customer Care Representative

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s).  Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.

• A career with purpose.

• A career built on making dreams come true.

• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

• Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners

• Regularly exercise sound judgment and discretion when working with homeowners and trade partners

• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations

• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250

• Proactively remedy any trade partner scheduling, communication, or payment related issues

• Ability to understand manufacturer recommendations for use and application of their products

• Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits

• Review and certify the completion of each home within their community.

• Manage, supervise and direct all aspects of customer relations for an assigned community.

• Conduct field meetings with trade partners, construction staff and sales staff as needed.

• Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.

• Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage

Your Toolbox

• High School Diploma or equivalent required, or equivalent work experience

• Bachelor’s degree in related field preferred

• Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder

• Valid Driver’s License with good driving record

• Valid auto insurance coverage

• Advanced knowledge of scheduling, budgeting and document management

• Ability to read and interpret blue prints

• Computer literacy and proficient in MS Office products (Word and Excel)

• Excellent follow-up, communication (written and verbal) and time management skills

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator. 

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

During the course of your employment, you may be required to use, download, or access certain Company-approved tools, programs, applications, or systems. These resources may include, but are not limited to, applications designed for customer engagement, operational efficiency, data analysis, Artificial Intelligence (AI) tools, and other business functions. 

Lennar is an equal oppor