Live Operations Associate
RokuAbout the role
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Live Operations- Premium Subscriptions team builds, launches, and manages subscription channels and live experiences on The Roku Channel. We collaborate closely with Development Engineering, Product, Programming, and Partner Teams to ensure reliable acquisition, encoding, delivery, and monitoring. We value structured planning, clear communication, and confident execution during live moments.
About the role
We’re hiring a Live Ops Associate to support premium subscription operations, with a primary focus on building, launching, and managing subscription channels and live experiences. You’ll coordinate across internal teams and external partners to ensure a reliable, high-quality viewer experience, and may support Live Events as needed during peak periods. Work hours may vary week to week and can include nights and weekends during live events.
The estimated annual base salary for this position is between $80,000 and $90,000 with additional equity. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographic location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
This position will be based in either Austin, TX or Stamford, CT and will be in office Monday - Thursday with the option to work from home on Friday.
What you’ll be doing
- Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage
- Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists
- Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis
- Deliver timely reports with key metrics, incidents, mitigations, and follow-ups
- Contribute to tooling improvements; assist in testing and adoption of automation that increases operational efficiency
- Manage customer notifications and workflow coordination to meet service-level agreements
- Assist in training and onboarding of new Live Event staff as the team scales
We’re excited if you have
- 4+ years in the digital media space, ideally across partners of different sizes
- 4+ years in live online video operations with fundamentals in signal acquisition (transport streams, satellite downlink and fiber) and live workflows using SCTE markers
- Experience managing Linear Programming schedules and Linear/Broadcast EPG
- Experience monitoring and troubleshooting CDN-related issues
- Familiarity with metadata concepts and feed formats such as XML and JSON
- Advanced Excel skills and experience working in custom CMS tools
- Strong communication skills with the ability to identify, prioritize, and track critical paths to resolution
- Cross-functional collaboration experience with technical and business stakeholders
- Structured, self-organized approach to problem solving
- Knowledge of OTT and live streaming platforms and technology
- Bachelor’s degree in an Engineering, or related discipline
- Ownership mindset, collaborative working style, and ability to flex to nights/weekends as needed
Nice to Have
- A strong understanding of DAI/ SSAI / SCTE35 / SCTE224 Tech is a plus.
- Experience working with cloud based live streaming technologies is a plus.
- Understanding of DRM and other content protections schemes is a plus
- Experience with live events such as premier sporting events, fashion shows and music concerts
#LI-FA1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in t
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