Principal Industry Strategist (Service)

<div class="content-intro"><p><span class="TextRun SCXW22472154 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW22472154 BCX0">Insurance touches people during some of the most challenging moments in their lives.&nbsp;</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">Hi Marley</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;is on a mission to transform how the P&amp;C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the&nbsp;</span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW22472154 BCX0">claims</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch,&nbsp;</span><span class="NormalTextRun SCXW22472154 BCX0">we’d</span><span class="NormalTextRun SCXW22472154 BCX0">&nbsp;love to meet you.</span></span><span class="EOP SCXW22472154 BCX0" data-ccp-props="{}">&nbsp;</span></p></div><p><span data-contrast="auto">As we continue to grow,&nbsp;we’re&nbsp;looking for a&nbsp;</span><strong><span data-contrast="auto">Principal Industry Strategist (Service) </span></strong><span data-contrast="auto">to lead Hi Marley in developing innovative communication solutions for Customer Service in P&amp;C insurance.&nbsp;You’ll&nbsp;bring&nbsp;expertise&nbsp;in Policy &amp; Billing Service operations, strategy, and metrics, as well as a deep understanding of the customer and employee challenges that are ripe for improvement.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">This role serves as both an internal and external industry authority—leading discovery with our customers,&nbsp;identifying&nbsp;high-value problems worth solving, shaping product direction, and driving thought leadership that positions Hi Marley at the forefront of P&amp;C innovation. The Industry Strategist informs strategic decision-making through market insight, competitive intelligence, and structured evaluation of opportunities. The ideal candidate brings a strong blend of customer empathy, industry fluency, and analytical rigor to influence Hi Marley’s roadmap, accelerate strategic account impact, and elevate our industry relevance</span><span data-ccp-props="{}">&nbsp;</span></p> <p><