Front Desk Agent- The Sunshine Hotel & Suites

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Sunshine Suites Grand Cayman Island Resort offers the best in affordable boutique lodging. We’re a short walk from the sparkling ocean waters and white sand of Grand Cayman’s famous Seven Mile Beach. Enjoy the convenience of our prime location next to the Ritz Carlton, down the road from the 18-hole North Sound Golf Course and near dozens of shops and restaurants. Our amenities include “Grab & Go” continental breakfast and Free wireless internet. We offer our guests high end accommodations, excellent services and convenience at affordable prices. Whether your visit is for business or pleasure, a warm and friendly team awaits you!

What you will have an opportunity to do:

The motivated Front Desk Agent will be responsible for professionally greeting guests, handling reservations, answering phone calls, and providing exceptional customer service. The ideal candidate will have excellent communication skills, a positive attitude, be able to multitask in a fast-paced environment and have prior knowledge of Front desk procedures.

Primary responsibilities for the Front Desk Agent role will include but not limited to the following:

• Perform efficient check-in and check-out procedures while warmly interacting with guests.
• Process various room reservations, including modifications, cancellations, and room assignments.
• Handle all forms of payment (cash, credit/debit cards, room charges, third-party billing) and balance daily transactions accurately.
• Respond promptly and professionally to guest inquiries, requests, and concerns in person, over the phone, and via email/chat.
• Resolve guest complaints effectively and always follow through to ensure thorough guest satisfaction.
• Upsell room categories, packages, and hotel facilities to maximize revenue and enhance the guest experience.
• Coordinate with Housekeeping, Engineering, Concierge, and other departments to fulfill guest requests (early check-in, late check-o