Director, Aftermarket Services North America

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary:

RH Aero is seeking a dynamic leader to manage its North American Aftermarket Services business.   The Director of Aftermarket Services (AMS) will lead all service locations across North America and people who are responsible for the planning and execution of special projects or programs within the Services organization. The AMS organization is responsible for the repair, upgrade, and calibration of customer owned tooling sold by RH Aero. This role will engage cross functional teams to create solutions to meet customer needs, develop processes to support and implement on time and profitably.  Develops and maintains key domestic & international relationships with OEMs.

Key Responsibilities:

• Regional Strategy:
  • Develop & execute the regional business plan/strategy for assigned programs, projects, or customer opportunities.
  • Analyze and interpret customer demand through and S&OP process and work collaboratively with the commercial team to create the sales approach.
  • Identify and project manage solutions for specific program needs by leading their cross-functional teams at various locations.
  • Accountable to grow services annual revenue plan to meet budget.
• Relationship Management:
  • Serve as the executive level point-of-contact with the OEM for assigned programs/projects.
  • Develop and grow relationships with key contacts at the OEM.
  • Deployment of programs with the OEM or customers.
  • Work collaboratively with the supply chain to ensure readiness and fulfill customer needs
  • Coordinate and resolve open contractual/financial issues with the OEM on assigned programs in partnership with the Customer Service Managers.
• Manage Customer Programs:
  • Lead the teams to ensure upgrade programs are executed seamlessly through precise planning, preparation, and execution.
  • Partner with the supply chain team to ensure vendor support and inventory (if needed) enable a successful outcome.
• Team Leadership:
  • Continually evaluate resource needs across the network based on forward looking demand forecast to ensure hiring and training cycle is in front of need.
  • Create a “winning” organizational culture across the service station network that focuses on customer facing KPI’s and leverages best practices
  • Focus on people development to ensure talent recognition and growth through performance management processes.

Qualifications and Experience:

• 5+ years related professional experience in tooling, support equipment, manufacturing, Engineering or the Aviation Industry.
• Program and Project Management Skills highly preferred.
• Prior experience in executing commercial agreements. 
• Computer literacy including Microsoft Excel and Power point and ERP systems.
• Ability to work to a deadline and strong organizational skills.
• Ability to influence others through the employment of sound judgment.
• Demonstrated experience in understanding customer needs and communicating to ensure organizational capability to meet.