Sr. Manager, Business Process

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We are seeking a strategic Business Process Manager to lead a team focused on establishing best practices, optimizing workflows, and collaborating with cross-functional teams to drive efficiency, scalability, and process excellence across the organization. This role will be responsible for driving efficiency, consistency, and scalability across operations, ensuring we are equipped to support growth and deliver exceptional performance.

Job Description

Core Responsibilities

***This is in office 4 days a week and remote 1 day***

• Responsible for leading and managing a high-performing team, including recruitment, development, performance management, and team engagement.
• Will drive the centralization and standardization of process efforts across multiple business units, creating clear standards, visibility, and governance to ensure alignment and adoption.
• Strong knowledge of operational workflows, process mapping, and continuous improvement methodologies such as Lean, Six Sigma, or BPM; certification is a plus.
• Skilled in defining and managing KPIs and performance metrics to measure process effectiveness and team impact.
• Serves as a proactive change agent, embedding a culture of continuous improvement and operational excellence.
• Excellent communication, collaboration, and stakeholder engagement skills; capable of influencing at all levels of the organization.
• Proficient in tools such as Visio, Smartsheet, and Adonis platforms.
• Solid understanding of project management methodologies (e.g., Agile, waterfall) and experience applying them in operational environments.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaborating, Continuous Improvement, Performance Metrics

Compensation

Primary Location Pay Range: $127,775.58 - $191,663.37

This job can be performed in Illinois with a Pay Range of $121,967.60 - $191,663.37

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide a