Client Services Representative - Outpatient Psychiatry - Rivington - Full Time/Days

Provides assistance, guidance and direction to patients, ascertains the nature of their visit, assist and/or directs patients to the appropriate medical / service provider.

1. Greets, assists, and registers all patients visiting the Peter Krueger Clinic for the Treatment of Immunological Disorders
2. Obtains the appropriate information required to complete the registration process
3. Confirms the patients insurance status, prepares the patients medical records and encounter forms for the visit to see medical / service provider
4. Reconciles patient encounter form at the end of the patient visit.
5. Answers telephone calls regarding setting up patient appointments to the Peter Krueger Clinic and other ambulatory care practices at the Phillips Ambulatory Care Center
6. Refers calls to medical / service providers regarding patient care issues, directs calls to appropriate personnel regarding clinical / administrative issues, contacts patients to inform them of next appointment or changes in the scheduling of appointments
7. Maintains current filing in patient medical records responds to request for medical records to be sent to other outpatient practices and outside agencies, files patient medical records and purges them as necessary
8. Maintains established departmental policies, procedures, objectives, quality assurance, safety, environmental and infection control
9. Ensures patient confidentiality in compliance with Article 27F regulations
10. Sorts and distributes mail, faxes and other correspondence received in the clinic to the appropriate staff in a timely manner
11. Assists in care and maintenance of department equipment and supplies
12. Attends in-service and other required meetings; attends educational programs as directed

• High School Diploma or equivalent education desirable

Collective bargaining unit: SEIU 1199-MSBI

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Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye an