Guest Services Coordinator

 

 

Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

OVERVIEW

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

JOB DUTIES

1. Greet and establish rapport with guests, current and prospective residents. Field resort comments, suggestions, and complaints to the Resort Manager.
2. Check guests in and out for their reservations.
3. Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
4. Collect and post security deposits, rent, or funds for other services in Yardi.
5. Make collection calls for site rental payments as directed; submit bad debt files to collections.
6. Process resident move-ins and move-outs.
7. Complete and maintain resort records, reports, and files.
8. Review and code invoices and statements for manager approval.
9. Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications with manager's discretion.
10. Coordinate with Underwriting team to obtain approvals on prospective resident applications; track all approvals and denials.
11. Maintain petty cash fund.
12. Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
13. Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
14. Assist with planning and coordinating guest and resident relation events and activities within the resort.
15. Assist with the preparation of marketing materials.
16. Other duties as assigned.

REQUIREMENTS

• High School Diploma or GED
• Minimum of 2 years administrative experience
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
• Previous experience using Yardi and/or RMS software, a plus
• RV resort office or hotel front desk experience, a plus

 

INTERNAL TRANSFER INFORMATION

The internal transfer process provides Sun team members with the opportunity to transfer within the Company either laterally or promotionally when possible.  As job opportunities occur, they may be posted on this site. If you are interested in applying for a posted position you must meet the following criteria: 

• You must have six months of service in your current position to be considered for transfer opportunities, unless approved by senior management. 
• You must have earned an overall performance rating of “meets expectations” or better during the immediately preceding performance evaluation period. 
• You cannot have any documented performance issues (e.g. performance counseling notices) within the last six months when considering a transfer opportunity or within the last 12 months when considering a promotional opportunity. 
• You must obtain the approval of your current manager.