Director of Housekeeping

Description

Position Summary

Responsible for the overall operations of the Housekeeping and Laundry Departments, reporting to the Director of Rooms, ensuring that all Biltmore policies and procedures are followed and quality standards are maintained, and providing quality, value-added professional service that meets or exceeds our guests’ expectations. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). 

Responsibilities

• Lead the Housekeeping and Laundry Departments by developing and implementing departmental objectives in line with the hotel business objectives.
• Supervise Housekeeping and Laundry operations such as cleaning and maintenance whilst ensuring compliance with all Housekeeping and Laundry policies, procedures, standards and satisfaction of guests’ needs.
• Hold pre-shift and meetings with all staff and ensure that these are held for all shifts.
• Ensure that all guest rooms, public areas, and back of house are cleaned properly and are up to Biltmore standards.
• Develop, implement and continually review the Biltmore policies, procedures, practices and standards. 
• Directly supervise the Assistant Director of Housekeeping and Laundry Manager. Indirectly supervise Lead Supervisors, Supervisors, Office Coordinators, Project Supervisors, Project Attendants, Room Attendants, Turndown Attendants, Housemen, Public Area Attendants, Office and Overnight Cleaners, and Runners.
• Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of Housekeeping and Laundry operations.
• Maintain a current organization chart, position descriptions, and standards for all positions.
• Develop, implement and participate in employee training programs that will result in the highest quality workers and best productivity.
• Plan and assign work schedules for Housekeeping and Laundry personnel.
• Review and evaluate Housekeeping and Laundry supervisory personnel.
• Be prepared to assist employees during peak periods.
• Provide adequate advice and counsel to all Housekeeping and Laundry employees.
• Assure a high degree of morale among all Housekeeping and Laundry employees.
• Coordinate Housekeeping and Laundry duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
• Prepare budgets and control labor and supply costs, managing the Housekeeping and Laundry department within budgetary guidelines.
• Prepare purchase requisitions.
• Verify invoices pertaining to Housekeeping and Laundry departments and requisitioned supplies.
• Analyze all costs and revenue reports pertaining to the Housekeeping and Laundry areas.
• Coordinate and review contracts, including plants rental, cleaning contracts (window cleaning, laundry), and flowers and ensure compliance by both parties.
• Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
• Ensure that all items in Housekeeping and Laundry storage areas are inventoried and controlled.
• Participate in the planning of hotel decoration for special functions and festive seasons and organizes the necessary actions.
• Seek out and demonstrate use of new methods, techniques, equipment and cleaning products.
• Maintain knowledge of local competition and Housekeeping and Laundry industry trends.
• Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function such as the duty rosters.
• Represent the Housekeeping and Laundry Departments in all hotel meetings.
• Carry out additional responsibilities as directed by the General Manager.

Requirements

Experience and Education Required

• Education

Bachelor’s Degree is required. Formal training and instruction in hotel administration with a focus on housekeeping required.

• Experience  

Minimum three years’ experience in a housekeeping management position required. 

Skills Required

• Must be able to: 
• Speak, read, write and understand the English language.  
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, re