Patient Collections Coordinator

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary 

CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Patient Collection Coordinator to handle follow up. The Patient Collection Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. Additional responsibilities will include collecting payments, scheduling payments, and reviewing resident’s statement of account for accuracy of charges and proper account handling. In this role you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances. 

We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. 

Located in the Monroeville facility, this opportunity also provides free parking. 

Key Responsibilities of a Patient Collection Coordinator: 

• Follow-up with the patient/guarantor on open invoices associated with the dispensing of prescription medication via telephone, Internet, and in writing. 

• Resolve issues with nonpayment of invoices due to insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors. 

• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. 

• Maintain patient demographic information and data collection systems, including all billing or collection reports or queues while remaining in accordance with company policy guidelines. 

• Contact patient/guarantor and Physician’s offices as well as insurance companies as needed in order to expedite claims processing. 

Required Qualifications 

• 1+ years of Healthcare related experience.  

• Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.  

• Must be able to commute to the Monroeville, PA office.  

Preferred Qualifications<