Lead Project Coordinator - Optimization

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Project Coordinator is responsible for the effective implementation of conversion from off-net to on-net services, which encompasses the entire order life cycle.  Nature of conversions will vary greatly based on the opportunity type and build capabilities.  Will be responsible for working with the impacted customer and also all internal departments to meet the committed delivery date.

Location

This is a Work from Home position within the U.S.

The Main Responsibilities

 

• Leader of multi-site/multi-circuit migrations or sensitive customers of all conversion types for any "parent" order path.
• Provides technical expertise and team leadership during difficult scenarios affecting order delivery success and  customer experience.
• Direct customer contact to obtain order details, schedule milestones and review impacts.  Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes.  Identification of customer conflicts to appropriately mitigate.
• Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.
• Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress. 
• Manages a work queue of orders, meets metric performance for all tasks, and completes order life cycle with accuracy.
• Provides information and development of training.  Completes training and job shadowing support to peers through: OJT, classroom training, and job aides.
• Would be responsible for weekly reports to management and peers

What We Look For in a Candidate

Required:

• Assoc degree or equivalent education and relevant experience. 8 years related experience in specific area or equivalent. 
• Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction
• Excellent interpersonal, verbal and written communication skills
• Demonstrated ability to direct the work of other functional organizations
• Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
• Team player with a great passion to succeed
• Must work effectively under pressure; organizing multiple tasks and projects in fast-paced environment.

 

Preferred Qualifications:

• Associate Degree or equivalent experience in Project/Business Management, Telecommunications, Operations, Technology or related field.
• Experience in working in a fast-paced environment and dealing with ambiguity.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

 

$72,300 - $96,500 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$75,994 - $101,325 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$79,613 - $106,150 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-t