Customer Experience (CX) Head, Pipeline

<h2>The Position</h2> <p>Are you ready to take on a pivotal role that drives customer-centricity and enhances decision-making through data? As CX Head, TA, you will be a strategic and trusted ally, working closely with the TA Head to unlock business opportunities and elevate customer-centric initiatives within Human Pharma Germany.<br/>In this key position, you will serve as the single CXE point of contact for the specific TA, providing support for both strategic and tactical decision-making. Your mission will be to transform the TA into a strategic partnership that goes beyond an enabling function. This will be achieved through senior-level sparring, proactive analytics, and informed decision-making, supported by your strong capabilities in business case development and impactful presentations.<br/>Take this opportunity to shape the future of customer experience excellence and make a meaningful impact within Boehringer Ingelheim!</p> <h2>Tasks &amp; responsibilities</h2> <ul> <li>Acting as the Point of Contact (PoC) and sparring partner for the TA Head, where you will challenge teams, foster a data-driven culture, and translate insights into actionable plans.</li> <li>Transforming strategic and high-level tactical features into smaller, actionable user stories to ensure effective execution.</li> <li>Leading and managing functional areas within the TA Squad Teams to maximize customer satisfaction and drive HPG profitability.</li> <li>Developing business cases and delivering analytical support for strategic planning processes, including OL, ACV, and LTF.</li> <li>Building strong cooperative relationships with CXE and cross-functional teams, influencing stakeholders and driving key business initiatives.</li> <li>Collaborating on roadmap planning and optimizing workforce allocation to align resources with organizational goals.</li> </ul> <h2>Requirements</h2> <ul> <li>Doctoral degree (e.g. PhD, MD) and/or Master's degree (e.g. MBA, MSc) or diploma degree </li> <li>Long term experience in human pharma with few years of experience on leadership/people manager role</li> <li>Working experience and strong knowledge on German OPU human pharma market is required</li> <li>Consultancy experience/background is highly preferred </li> <li>Excellent relationship building skills and conflict management with above average oral, written and presentation skills </li> <li>Ability to drive change, manage organizational transformations, and proactively implement innovation</li> <li>Demonstrates Growth Mindset and 5 Behaviors of Boehringer Ingelheim</li> <li>Fluent in both English and German languages is required.</li> </ul> <h2>Ready to contact us? </h2> <p>If you have any questions about the job posting or process - please contact our HR Direct Team, Tel: +49 (0) 6132 77-3330 or via mail: <a href="mailto:hr.de@boehringer-ingelheim.com" target="_self" title="">hr.de@boehringer-ingelheim.com</a></p> <p><strong>Recruitment process:</strong> <br/>Step 1: Online application - The job posting is presumably online until December 2nd, 2025 <br/>Step 2: Virtual meeting starting from mid November<br/>Step 3: On-site interviews end of November - beginning of December </p>