Director of Sales and Operations

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

This role has responsibility for the overall sales and strategy for the lottery business as an extension of their operation. Responsibilities encompass contract compliance and risk management, Instant category and retail strategy, delivering proposed services to the customer, P&L management of the operation, holding all personnel accountable to policies and procedures, and ensuring the sites operate in alignment with the core values, mission statement, ethical guidelines, and policies of Scientific Games.

• Work with the SG RVP to develop, recommend, and execute instant product strategic growth drivers and category plans using the full suite of instant products available from Scientific Games to maximize revenues and net income for both lottery and Scientific Games (SG).

• Prepare sales and financial forecasts for use in the planning of manufacturing operations, and inventory control, and assist the private management operator.

• Define, recommend, and implement objectives in each area of operations within established budgets.

• Analyze industry and market trends and collaborate with RVP to share with the private management operator.

• Be the liaison and primary point of contact and manage all deliverables between all internal groups within SG providing services to the private management operator.

• Oversee management and provide direction of all pieces of the business according to the contract in relation to operations, order creation and fulfillment, site maintenance, product development and analytics.

• Provide financial management, reporting, and forecasting for site P&Ls and capital budgeting.

• Develop and evolve solutions to reduce costs and increase efficiency to maximize profitability.

• Ensure that the site team is meeting contractual obligations in their respective responsibilities.

• Ability to manage project schedules while meeting project deadlines and budgets.

• Responsible for the overall development of all personnel and staff reporting directly or indirectly.

• Escalate and follow up on all customer requests that require additional support and visibility or affect scope outside of the local site.

• Ensure contract compliance and risk management.

• Work with the government relations team on updated state regulations and guidelines impacting business.

• Communication between customers and corporate business units is essential for the overall success of the operation.

Qualifications

• BS Degree in Business, Management, Marketing or a related field or equivalent experience

• Strong leadership skills required.

• Financial management, budget development, and reporting experience.

• Strong time management skills.

• Strong communication and reporting capabilities are a must.

• Must have strong relationship, people management, and human resources management skills.

• Strong negotiation and conflict management skills.

• Experience in a high-volume environment.

• Experience in technical operation with software and system tools.

• Experience in planning and implementing marketing focus groups.

• Proficient in MS Office Suites: Excel, Word, and PowerPoint.

• Preferred a minimum of 5 years of management experience.

• Prefer Advanced knowledge of customer support operations in the Lottery industry or equivalent experience.

• Experience in the Lottery industry is a plus.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for