IT Process Associate Manager

About us:  

Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee.  

As of August 4, 2022, Sisal is part of Flutter Entertainment plc, the world's largest online sports betting and iGaming operator, with a portfolio of globally recognized brands and listed on the London and New York stock exchanges.

The company’s commitment to building a more responsible future rests on a sustainability strategy with long-term objectives to affirm Sisal as a leader in Responsible Gaming, an innovative and sustainable company and an exemplary work environment. 

What you’ll do: 

You will join the team of ​​IT Portfolio & Program Management​​ and in particular in the management ​​​IT Process & Supporting Tools Management reporting directly to the ​IT Process Manager.
 

You will have the opportunity to be involved ​in:
 

Process Management:

• Process Mapping: Document current processes using techniques like BPMN and EPC.
• Process Improvement: Identify and design optimized processes for improvement.
• Compliance and Standards: Ensure processes adhere to standards and regulatory requirements.
• Change Management: Facilitate smooth transitions during process or system changes.
• KPIs and Metrics: Define and monitor key performance indicators to measure performance, productivity, and quality.
• Reporting: Create detailed reports and dashboards in ServiceNow to present findings and recommendations.
• Data Analysis: Analyze data to identify trends, patterns, and anomalies.
• Gap Analysis: Compare current performance with desired outcomes to identify improvement areas.

ICT Business and Functional Analysis:

• Translating Processes into Workflows: Convert business processes into detailed IT system workflows.
• ServiceNow Business and Functional Analysis: Conduct analysis to ensure system capabilities align with business requirements.
• Support for ServiceNow Development: Support the ServiceNow development team, providing insights, requirements, and feedback to support projects and developments, ensuring alignment with business needs and process improvements.

Project Management for ServiceNow Change Management:

• Requirement Gathering: Work with stakeholders to gather and define project requirements.
• Project Planning: Develop project plans, timelines, and milestones.
• Stakeholder Communication: Maintain clear and consistent communication with all stakeholders.
• Risk Management: Identify potential project risks and develop mitigation strategies.
• Project Tracking: Monitor project progress, ensuring it stays on track and within budget.
• Documentation: Maintain comprehensive project documentation, including status reports and change logs.

Who you are: 

• At least 5 years in Business or Functional Analysis, Process Management, and/or Project Management.
• Degree in Information Technology, Management Engineering, Statistics, or equivalent.
• Excellent knowledge of Business and/or Functional Analysis, Process Management, and/or Project Management.
• Strong analytical, logical, and negotiation skills.
• Precision, curiosity, and teamwork orientation.
• Proficiency in English and Italian, both spoken and written.
• Strong knowledge of the ICT world.
• Familiarity with Process Management, Project Management, and/or Analysis methodologies.

Preferrably, you also have: 

• Previous relevant experience in ​Project Management, Process Management, Business Analysis and/or Functional Analysis.
• Knowledge of common ICT frameworks like ITIL or COBIT.
• Basic knowledge of methodologies such as UML, RUP, Agile User Stories, BPMN, Functional Decomposition, Lean Six Sigma, Use Case Management. ​ 
• Any relevant certification adherent to the cited methodologies.

What we offer you/you can expect from us: 

• ​​Permanent contract​; 
• ​​Hybrid work​;
• An inclusive place to work;
• Company-Owned Devices: laptop and business mobile phone; 
• Meal Allowance; 
• Supplemental Health Insurance. 

Looking for a role that can support your learning and career goals: 

• Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches; 
• Continuous learning for soft and h