Commercial Loan Servicing Specialist

Title: Commercial Loan Servicing Specialist

Reports to: Director of Commercial Credit

Supervises: None

Status: Non-Exempt

Objective

The Commercial Loan Servicing Specialist is responsible for supporting the accurate administration and servicing of commercial loan products including term loans, SBA loans, lines of credit, and construction loans. This role ensures regulatory compliance and delivers exceptional member service throughout the loan lifecycle.

Duties and Responsibilities

• Administers new loan origination and transfer of servicer boarding records to the core system
• Services a diverse portfolio of commercial loans, including term, SBA, construction, and revolving credit facilities
• Collaborates with third-party loan servicers to ensure timely and accurate portfolio management
• Processes loan payments, advances, and payoffs in accordance with established procedures
• Monitors loan covenants, insurance coverage, and compliance deadlines
• Maintains complete and accurate loan documentation and servicing records
• Coordinates loan modifications, renewals, and extensions in partnership with internal stakeholders
• Responds to borrower inquiries and resolves servicing-related issues promptly and professionally
• Prepares and distributes reports for internal teams and regulatory agencies
• Supports audits, examinations, and portfolio reviews
• Ensures strict adherence to internal policies and applicable regulatory requirements (FDIC, OCC, SBA, etc.)
• Participates in the implementation and enhancement of Servicing and Loan Origination System (LOS) platforms
• Assists in gathering business requirements, mapping workflows, and configuring system settings
• Supports integration of third-party services, including credit bureaus, identity verification, and document management tools
• Conducts system testing and provides actionable feedback to development teams and vendors
• Monitors system performance and recommends improvements to enhance scalability and user experience
• Collects and compiles Home Mortgage Disclosure Act (HMDA) data from loan origination systems and other relevant sources.
• Reviews and validates HMDA Loan Application Register (LAR) entries for accuracy, completeness, and regulatory compliance.
• Performs regular HMDA quality control checks to identify and correct data discrepancies prior to submission.
• Assists in preparing, organizing, and validating documentation and datasets require