Customer Service Specialist, Carrier Sales Representative

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Houston, TX (Humble Area) 

Division: DSV Road US 
Job Posting Title: Customer Service Specialist, Carrier Sales Representative 
Time Type: Full Time

 

Summary
The Customer Service Specialist, Carrier Sales Representative is an integral part of the Road US team’s freight brokerage operations and is responsible for securing the carriers and drivers representing DSV to our customers. They assist with the building and development of relationships with carriers in order supply our customers the best result customer service. They ensure that correct information is provided to carriers in order to facilitate movement, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination. 
 
Duties & Responsibilities

• Handles dispatch operations with carriers and drivers.
• Tracks shipments from pickup through delivery so that accurate, up-to-date information can be provided and communicated to Account Managers.
• Obtains carrier paperwork in order to close out shipments in a timely manner. 
• Has daily contact with carriers to determine availability while negotiating transportation rates.
• Regularly monitors market pricing and adjusts pricing to carriers as needed.
• Fully establishes carrier relationships in order to effectively support business.
• Maintains and develops relationships with carrier accounts.
• Provides consistent and exceptional customer service levels to carriers.
• Researches new carriers within the market, generates leads, and fosters new carrier relationships.
• Studies and understands market trends, overall trends, as well as Seasonal.
• Executes problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing effective solutions. 
• Performs other duties and projects as assigned.

 

Required Skills and Competencies
Education and/or Experience

• High School diploma.
• Minimum 1 years’ experience in a logistics, brokerage, or customer service field; 3+ years experience preferred.

 

Computer Skills

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Experience with transportation management systems.

 

Language Skills

• English required (reading, writing, verbal)
• Spanish preferred (reading, writing, verbal)

    
Mathematical Skills

• Position requires strong mathematical skills for pricing and negotiating. 

 

Other Skills

• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent communication skills, verbal and written
• Driven, enthusiastic, and highly motivated
• Ability to build strong relationships
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
• High attention to detail and ability to multitask
• Strong organizational skills
• Proficiency in using a Windows-based computer
• Great phone presence and effective interpersonal communication skills

  
Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort.  May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.  Hours can be extensive as well as occasionally staggered given any special projects that are time sensitive. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include