Client Relationship Manager (Fund Administration)

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Manages the administrative and relationship needs of institutional trust and commercial banking clients. Maintains and develops client relationships exploring opportunities to provide additional products or services. Responds to client inquiries and coordinates client activity.

Work Model: Hybrid

Major Duties:

• Manages the administrative and relationship needs of institutional trust (fund administration, hedge funds, mutual funds, etc.) and commercial banking clients
• Maintains and develops client relationships exploring opportunities to provide additional products or services.
• Partners with other Client Managers and Relationship Managers to expand shared relationships.
• Cultivates strong working relationships with client contacts.
• Demonstrates ability to add value by anticipating possible solutions and partnering with client to implement.
• Responds to inquiries from clients and coordinates client activity.
• Works with internal partners throughout the bank to facilitate implementation of solutions to client needs.
• Documents services provided, specialized procedures, and on-going written communication with clients in managing daily activity.
• Develops complete understanding of client’s business, objectives, goals, and market challenges to ensure they are compatible with the bank’s market strategy.
• Counsels client on emerging issues, bank products/services, legal/regulatory changes, and general financial environment, translating the impact on client’s activities and banking services.
• Cross-sells bank products/services and participates in development of solutions to client needs, coordinates presentations, brings in experts when appropriate, and ensures smooth delivery of new services.
• Manages and enhances client profitability.
• Monitors and evaluates credit worthiness.
• Travels to client locations on a selected basis where revenue, new business opportunities, and/or servicing require a call.

Knowledge:

• Knowledge of trust or asset management, treasury management, finance, and/or relevant business segment specific issues, usually acquired through work experience, is required to manage client relationships and consult on client needs.
• Skills in negotiation, leadership, sales, and client servicing are necessary to service the client relationship.
• Knowledge of applicable industry laws and regulations, usually acquired through prior experience, is required to evaluate credit and/or operating risk.
• Knowledge of portfolio management concepts, usually acquired through formal education or experience, is needed to consult on client needs.

Experience :2-5 years’ experience in financial servicing/accounting fields, with client servicing background.

Salary Range:

$95,565 - 162,495 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us: 

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leade