Regional Operations Manager

Description

We are seeking a highly motivated Regional Property Operations Manager to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

The Regional Property Operations Manager is accountable for the successful operations of a portfolio of properties and communities in the assigned region. This includes ultimate ownership of talent, training on and execution of the property management process, and keen oversight of the leading indicators of successful property performance. The Regional Property Operations Manager would have strategic and operational roles in the onboarding of assets, as well as providing ongoing management and leadership to Property & Market Managers. The Regional Property Operations Manager reports to our Director of Residential Property Management and has frequent support from and interaction with all corporate functions within Fairlawn Real Estate.

What will you do?

• Exemplify the core values of Be Kind, Be Flexible, Own It and Always Improve
• Serve as integrator for our regional team with ongoing oversight of portfolio properties
• Recruit, train, manage and lead community and market-based staff, holding team members accountable for their assigned responsibilities 
• Lead regularly scheduled meetings to report on both leading and key performance indicators for all communities and scattered site portfolio. Take action as necessary if goals are not being met 
• Provide flex capacity to teams as needed, including filling in for managers during scheduled and unscheduled absences, and augmenting capacity during high demand times  
• Review and audit property performance vs. budget, communicating with corporate office and ownership entities as necessary 
• Work with Fairlawn team to set market rents, conduct market research and define leasing goals
• Review and approve leasing incentives for community and market-based staff  
• Contribute to preparation of annual operating and capital budgets. Monitor progress of capital budget items, regularly reporting to corporate office on progress 
• Inspect properties to ensure the highest standards are maintained, evaluating maintenance and grounds. Conduct regular inspections of vacant units for market ready condition. Audit leases, resident files, and move­ in paperwork to ensure accuracy and completion 
• Handle any resident services that need to be escalated beyond the Property or Market Managers 
• Maintain good rapport with all prospective and current residents, vendors, and Fairlawn team members 
• Provide leadership and support to properties during turnover 
• Have a thorough knowledge of lease terms, specifications, and policies 
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves and jump in where needed!

Why should you work here?

• Competitive Pay + Incentives and Bonus. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance - Starting First Day of Employment - to access care for positive health outcomes and your overall wellbeing
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Monthly company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact 
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Requirements

Who you are – We’d love to hear from you if you:

• Have at least 7 years progressive management/operations experience, with a strong customer service background, preferably in property management or hotel management 
• Have at least 3 years people/supervisory experience
• Have a bachelor’s degree OR 5+ years Property Management Experience in lieu of a bachelor’s degree
• Preference to candidate holding at least one industry designation/certification (Such as CPO, COS, ARM, CPM, HCCP etc.)
• Are proficient with relevant technology (e.g., Micros