Senior Business Analyst

In this Business Analytics position within our Business Intelligence and Analytics team, you will play a key role in bringing clarity, ownership, and scalability to how quality analysis and related processes are performed across the organization.You will work cross-functionally with engineering, product, analytics, and operational teams to document and align processes, quantify effort and cost, define metrics, and propose improvements. In addition, you will provide hands-on technical support to improve the tools, workflows, and reporting used by our teams.This role combines strong stakeholder interaction, analytical thinking, and technical enablement.

What you’ll do:

• Perform drive testing activities in The Netherlands when needed, to support quality analysis, validation, and process understanding.
• Work with multiple teams (software engineers, data analysts, product managers, managers, and operational roles) to understand how quality analysis and related processes are currently performed.
• Talk to a wide range of stakeholders to capture both technical and manual workflows and translate them into a shared, structured understanding.
• Create clear end-to-end process documentation.
• Drive alignment and obtain formal sign-off on documented processes, ownership, and assumptions.
• Identify risks, quantify processes, define and implement metrics to measure,
• Use these metrics to identify improvement opportunities and support data-driven decision-making.
• Propose improvements to processes and ownership, including opportunities to centralize activities within the Business Intelligence and Analytics team to achieve end-to-end ownership.
• Assess team capabilities and identify skill gaps, training needs, or opportunities for automation.
• Provide hands-on technical support to improve tools and workflows used by the team.
• Help reduce manual work and improve efficiency through better tooling, automation, and reporting.
• Escalate risks, blockers, and misalignment when needed, based on facts, data, and documented evidence.

What you'll need:

• You hold a driving license valid in The Netherlands for more than 6 months and have hands-on driving experience in the country.
• Proven experience in business analytics, analytics enablement, process analysis, or a similar role.
• Strong ability to work with a wide range of stakeholders, including technical and non-technical profiles.
• Strong analytical skills, with the ability to quantify effort, cost, and impact.
• Solid technical foundation, including: strong SQL
• Phyton is a must and other computing languages are a plus
• Capabilities in cloud and API understanding
• Experience with BI / reporting tools
• Confidence working with metrics and data models
• Ability to understand complex software-driven processes as well as more manual, operational workflows.
• Ability to work independently and take ownership in a cross-team environment.
• Open-minded, structured, and pragmatic approach to problem-solving.

Nice to have:

• Experience working closely with software engineering teams.
• Exposure to automation, internal tools, or data pipelines.
• Experience in BI, analytics platforms, quality analysis, or internal consulting environments.
• Experience improving manual workflows through tooling or automation.

What we offer
A competitive compensation package, of course.  
Time and resources to grow and develop, including a personal development budget and paid leave for learning days, as well as paid access to e-learning resources such as O’Reilly and LinkedIn Learning. 
Time to support life outside of work, with enhanced parental leave plus paid leave to care for loved ones and volunteer in local communities.  
Work flexibility, where TomTom’ers, in agreement with their manager and team, use both the office and home to focus, collaborate, learn and socialize. It’s all about getting the best out of both worlds – we ask TomTom’ers to come to the office two days a week, and the remaining three are free to be worked in either location.
Improve your home office with a setup budget and get extra support with a monthly allowance. 
Enjoy options to work from your home country and abroad for a set number of days each year, to visit family and friends, or to simply explore the world we’re mapping.  
Take the holidays you want with a competitive holiday plan, plus an extra day off to celebrate your birthday. 
Join annual events like our Hackathon and DevDays to bring your ideas to life with talented teammates from around the world. 
Become a part of our inclusive global culture and have the chance to collaborate with a diverse community – we have over 80 nationalities at TomTom! 
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