Clinical Care Navigator

About Lyra Health   Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role As a Clinical Care Navigator,  you’ll be doing the important, meaningful work of managing crises, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.   This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most.    You must be able to work one the following shift(s): Sunday - Thursday: 9:30am - 6:00pm PT (10:30am - 7:00pm MT / 11:30am - 8:00pm CT / 12:30pm - 9:00pm ET) Tuesday - Saturday: 9:30am - 6:00pm PT (10:30am - 7:00pm MT / 11:30am - 8:00pm CT / 12:30pm - 9:00pm ET)   Weekends include a 10% shift pay differential!

Responsibilities

• Using evidence-based interventions, skillfully manage client crises, providing brief risk assessment, safety planning, and de-escalation with the goal of connecting the client to treatment
• Identify roadblocks to clinical care options for our clients using Lyra’s proprietary software and other methods to connect clients to the ideal treatment, based on specific needs and preferences
• Independently manage a caseload of complex, multi-need clients

Qualifications

• Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)
• Must have 2+ years psychiatric intake, assessment RB, other related experience
• Must have 2+ years post license experience (EAP/clinical call center experience preferred)
• Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
• Bilingual, Spanish-speaking candidates strongly preferred (but not required)
• Must be a full time resident of the United States; work cannot be completed from outside the United States.

Protect yourself from recruitment fraud Lyra Health does not use text or chat applications to conduct interviews or make job offers. We have a thoughtful and interactive interview process that primarily includes video-based interviews with our hiring teams. Communications will always be conducted from lyrahealth(dot)com or lyraclinical(dot)com domain names. Please disregard any other communications that do not include these domain names but appear to be from Lyra Recruiting.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is co