Salesforce Business Analyst (Public Trust)

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. 

The Work: ICF seeks an experienced Business Analyst to support a Salesforce Center of Excellence program for one of our government clients. The Business Analyst will work closely with federal stakeholders, product owners, technical teams, and program leadership to analyze business needs, document requirements, support solution design, and help ensure successful delivery of Salesforce capabilities. The role requires strong analytical, communication, documentation, and stakeholder engagement skills in a federal Agile delivery environment. 

Job Location: Remote work is authorized.  Must support US Eastern time zone working hours. 

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  

What You Will Do:  

• Engage with federal stakeholders to understand current business processes, identify pain points, and gather functional and non-functional requirements. 

• Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities. 

• Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog. 

• Facilitate requirements discussions, working sessions, stakeholder interviews, and backlog refinement activities. 

• Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables. 

• Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations. 

• Assist in preparing and delivering user training, job aids, and adoption materials to support effective use of project tools and processes. 

• Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, requirements, risks, and dependencies. 

• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives. 

• Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables are accurate, complete, and aligned with client standards. 

• Contribute to continuous process improvement by identifying opportunities to streamline workflows, improve documentation, and enhance stakeholder engagement. 

What You Will Bring With You:  

• 3+ years of work experience in Information Technology, including at least one Salesforce project. 

• 3+ years of experience and proven