Senior Director of Data Analytics

Department: Research and Quality

Employment Type: Full Time

Location: St. Louis, Missouri

Description

Concordance’s reentry program is designed to dramatically reduce recidivism by helping individuals with justice involvement lead meaningful, abundant, and joyful lives. Our holistic, evidence-based model offers a wide range of services - therapy, case management, yoga, behavioral health and substance use recovery groups, spiritual care, life skills, medical care, education, and job readiness. Each participant is formally supported by our Care Team for a full year, ensuring stability and long-term success. Now operating in Missouri, South Carolina, and Virginia, Concordance is a national leader in compassionate, innovative reentry care.

Position Overview: The Senior Director of Data Analytics is a strategic and hands-on leader responsible for designing and executing a data strategy that empowers evidence-based decisions across Concordance. This role leads the development of a centralized data warehouse, enterprise analytics, and strong data governance practices. It also drives advanced analytics – including predictive modeling - to generate insights that improve outcomes, identify risks, and maximize impact. The position is instrumental in guiding strategic decisions, program innovation, and performance measurement across all sites and services. 

Key Responsibilities - your role will involve:

Data Strategy & Infrastructure

• Lead the development and execution of Concordance’s data strategy in alignment with organizational goals.
• Oversee the creation of a centralized data warehouse and implement governance frameworks to ensure data integrity.
• Establish a measurement framework to evaluate program effectiveness and community impact.
• Collaborate with leadership to define key performance indicators (KPIs) and track progress.
• Act as a strategic partner, translating insights into actionable decisions.
• Drive continuous improvement through internal reporting and program metrics.

Data Quality, Governance & Stewardship

• Develop and enforce data governance policies in partnership with IT, emphasizing integrity, privacy, and access.
• Maintain data dictionaries, metadata standards, and audit protocols.
• Ensure infrastructure security and regulatory compliance through collaboration with IT and vendors.
• Oversee data validation processes to uphold quality standards.
• Ensure adherence to all federal, state, and local data regulations.

Advanced Analytics & AI 

• Develop predictive models to enhance participant outcomes, optimize program delivery, and inform resource allocation.
• Leverage natural language processing (NLP) to analyze qualitative data and improve service insights and strategies. 
• Apply geospatial analytics for site planning and assessing community needs. 
• Monitor emerging trends in AI, automation, and data science to identify innovative solutions that advance mission objectives. 

Performance Reporting & Measurement

• Design and maintain dashboards and reporting tools in collaboration with IT. 
• Lead organization-wide efforts to define, monitor, and communicate key performance indicators (KPIs).
• Work closely with program and evaluation teams in support of grant management, ensuring accurate tracking, analysis, and reporting of program outcomes to support compliance."
• In partnership with the CEO, turn data into compelling stories that can be leveraged to tell the Concordance story.

Cross-Functional Collaboration and Leadership

• Collaborate with functional leaders across Program, Development, Finance, HR, Learning & Development, and IT to align data strategies with organizational goals.
• Collaborate with internal stakeholders to understand the Concordance model and develop data collection processes that align with operational goals and funder requirements.
• Represent Concordance in data-driven collaborations, research initiatives, and external presentations to advance thought leadership and partnership opportunities.

The right candidate will come with the following attributes, education, and experience.

Personal Attributes

• Passion for philanthropy and nonprofit work, with a deep commitment to advancing Concordance’s mission
• An entrepreneurial approach, with the ability to think strategically, identify new opportunities, and contribute to innovative fundraising initiatives.

Experience:

• 10+ years of progressive experience in data analytics.
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