Advanced Programmer

Under limited supervision, manages multiple large projects focused on the Information Technology department. Manages and prioritizes the Level 2 Support team and project stream, working with internal customers to determine support priorities along with project definition and business requirement. Assigns and monitors work of technical personnel, ensuring that project steps are in alignment with business objectives, on time and within budget. Monitors Level 2 support performance and KPI’s as well as reliability and any internal issues that appear as a result of project work.

 

Essential Duties and Responsibilities

• Oversees the Level 2 support work, prioritization, KPIs and customer satisfaction.
• Performs project resource planning, cost estimation, budget development and cost control prior to launch of the project. 
• Completes projects by coordinating resources and timetables with user departments and IT resources. 
• Utilizes expertise and leadership skills to direct staff project assignments and to resolve issues to ensure project goals and requirements are met.
• Develops solutions to problems through application of methods and tools and validates solutions to subject matter experts. 
• Reports on progress of project, use of staff, expenditures, progress on milestones and other metrics to application owners. 
• Manages the relationships with the client and all stakeholders to keep the project on track and on schedule. 
• Performs risk management review and remediation to minimize project risk. 
• Performs complex data analysis, data manipulation and report generation. 
• Performs other duties as assigned. 

Minimum Experience / Education

• 5-7 years of relevant experience
• Bachelor Degree in computer science, programming, information systems or related field.