Data Center Technician II

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Data Center Technician Level II – DC- Pennsylvania  

 Are you ready to make an impact?  

WHAT YOULL DO: 

The Data Center Critical Facilities Technician will possess data center knowledge and is responsible for the operational integrity and process and security compliance of the data center infrastructure.

The Data Center Level II Technician maintains and follows the processes that will maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, and that internal customer demands are met.

WHAT ARE WE LOOKING FOR:   

The Data Center Critical Facilities Technician will possess data center knowledge and is responsible for the operational integrity and process and security compliance of the data center infrastructure. 

You’re a team player who can also take on a challenge alone.  

ESSENTIAL DUTIES AND RESPONSIBILITES:   

• Act as a local point of contact between Kaseya and Data Center Staff 
• Conduct daily inspections of all Kaseya related Data Center infrastructure equipment 
• Operates and installs computing equipment related to infrastructure and applications including servers, storage, network, telco, and software. 
• Sets up and installs equipment, hardware, and cabling on data equipment and peripherals. Performs general and preventative maintenance and plans downtime procedures. 
• Maintain internal reference rack schedule to reflect the existing deployment. 
• Process HDD RMA shipments and coordinate failed drive destruction 
• Running hardware diagnostics and replacing failing parts in a timely manner. (RAM, PSUs, Hard drives, etc.) 
• Maintains inventory and labeling of equipment and removal of decommissioned hardware. Maintains an adequate spare parts inventory of systems, subsystems, and parts used in repair work. 
• Lifting of equipment required up to and over 50lbs. Use manual and electric server lift where applicable  
• Install fiber and copper cross connect cabling 
• Provide oversight of contractors and service providers in the Kaseya related spaces. 
• Assists with shipping, receiving, and distribution of equipment and hardware. 
• As a member of an on-call rotation provide emergency response. Shift, evening, and weekend work, while limited, may be required  

WHAT YOU’LL BRING:     

• Team player 
• Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers. 
• Advanced technical troubleshooting skills 
• An e