ED Treatment Area Coordinator 40 HR Nights, every other weekend 11p-7:30a

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed. Under the general direction of the ED Administrative Supervisor/Manager, the incumbent coordinates administrative and reception support functions in Emergency Department. Facilitates communication within and across treatment areas and external Hospital departments. Arrives patients, coordinates arrival to the treatment Areas, monitors patient disposition to aid throughput, facilitates movement to/from test sites and procedure areas. Organizes belongings, paperwork, transportation for discharge of patient. Triages all telephone calls and responds accordingly. Monitors entrances to secured areas, screens before allowing entry. Must be sensitive to patient needs and responsive to medical and nursing staff needs. Receives patients’ relatives and visitors and directs them to the appropriate individual(s). Effective interpersonal and communication skills are essential. Provides support as needed to all ED staff. Must have excellent customer service and organizational skills. Is expected to train and be competent to cover 7 unique treatment areas with different workflows and requirements. Expected to train and be competent to cover ED Main Desk position. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. PATIENT ARRIVAL PROCEDURES - Performs Patient Arrival. Enters demographic data and obtains medical record number. - Arrives patient as unknown if unable to identify. - Follows up on identity of unknown patients. - Places ID band on patient (or delivers to room at clinician request) and verifies name and date of birth. - Redirects accompanying visitors/family to private waiting area while patient gets settled at the direction of clinical staff. - Contacts Social Services for Trauma patients whose family has not been notified. - Arranges for Emergency Release and pick up of Blood products at direction of clinical staff. - Links Arrival to Referral and CMED note. - Rooms patient in Epic - Conducts bedside registration interview. (May entail belongings search for ID if patient is acute) - Understands process to secure belongings for evidence - Enters patient data into monitoring system after discharging prior patient from monitoring system. - Advises patients regarding valuables. Secures valuables and documents at patient's request. - Assembles, labels and appropriately routes patient paperwork. PATIENT TRACKING PROCEDURES - Reviews treatment area census in Epic frequently, and updates to ensure accuracy - Acts as liaison between clinical staff and transport to ensure timing of transport to test area is appropriate. - Arranges patient transport for tests. Places patient's name on transport board. - Uses and differentiates between “Back In Bed” and “Back To Bed” functions in Epic.. - Monitors Epic Trackboard to provide timely notice that all handoffs are complete and inquires of clinical staff if timing is appropriate for transfer to inpatient unit. - Arranges transport to inpatient and observation units. Places patient name and appropriate destination on Transport Board. - Arranges non-patient transport. - Ensures paperwork moves with the patient, - Supports Alternative pathway to NWH admission by documenting bed assignment from Admitting, notifying Nursing, completing transfer checklist and arranging transportation. - Facilitates communication between patients/visitors and Providers/Nurses. Provides direction and advice to patients and visitors on non-clinical matters. TREATMENT AREA OPERATIONS PROCEDURES - Responds to all Clinician requests for assistance. Refers unresolved requests to Charge for follow up. - Obtains Blood Bank requisitions and arranges for tubing or pick up of blood products. - Observes waiting areas/treatment areas and reports disruptions, unusual activity, change in patient status to Security or Clinical staff as appropriate. - Monitors the Pediatric waiting area and informs clinical staff of any concerns. - Assists with security by monitoring entrances to the areas. Requests limit to number of visitors at clinician request. - Understands Section 12 paperwork, and knows which patients are on Section 12. Notifies Security or Cli