Director, Product, Data Maintenance

Job Description

Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angeles and Toronto. A leader in driving business solutions for marketers, Horizon is known for its highly personal approach to client service. Renowned for its incredible culture, Horizon is consistently named to all the prestigious annual Best Places to Work lists published by Fortune, AdAge, Crain’s New York Business and Los Angeles Business Journal. Together we are building a place of belonging. 
 
At Horizon, we understand the value that different perspectives can bring to our clients and culture, so we strive for an environment where our employees feel welcomed, safe and empowered. We value YOU and believe that your authentic voice and unique perspective allows us to create a more rewarding culture, and experience, together. 
 
Our simple recipe for success? We hire talented people (thinkers, doers, dreamers, makers), challenge them and give them every opportunity to grow. 

About Horizon Media 

Position Overview 

We’re building the future of data-powered media at Horizon Media—and we’re looking for leaders and builders to help us scale. As part of our growing Product team, you’ll help shape enterprise-grade, AI-native SaaS products that drive transformation for some of the world’s most influential brands. 

We are seeking a proactive, strategic, and hands-on Director of Data Maintenance to lead and evolve our agency’s data operations. You will be the first line of defense in safeguarding the accuracy, timeliness, and integrity of our data flows—detecting and diagnosing issues, orchestrating automated communications, and ensuring the right people have the right information at the right time. 

Your work will ensure that potential disruptions are swiftly identified, prioritized based on business impact and severity, and routed through a structured tiered escalation process to the appropriate teams and stakeholders. This role requires a balance of technical acumen, operational discipline, and exceptional communication skills to deliver cutting-edge, data-driven media solutions. 

Key Responsibilities 

• Monitor the data ecosystem to ensure SLAs are met and data quality is maintained.  

• Design and manage automated alerting and communication systems to proactively surface anomalies and ensure timely visibility across the organization. 

• Serve as the first point of contact for data incidents—triaging, diagnosing, and initiating resolution paths. 

• Prioritize issues in alignment with business severity and communicate status updates with clarity and precision. 

• Coordinate cross-functionally to ensure the right stakeholders are engaged at the right time to resolve issues efficiently. 

• Develop and optimize tiered escalation processes to match issue complexity with the right technical or operational resources. 

• Drive automation and process improvements that reduce ma