Analyst, Product Partnerships, Retail and Small Business Credit Cards

Application Deadline:

06/22/2024

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Mandate:

The Specialist, Product Partnerships will support the Affinity and Merchant Partnerships teams, which are accountable for the management and development of partnerships that relate to BMO’s Retail and Small Business Credit Cards. This role reports into the Senior Manager, Payment Partnerships.

Key Accountabilities:
 

Program Support

• Assist the team in running the day-to-day operations, including acquisition & on-boarding processes for merchants/partnerships.
• Support analysis and leveraging of external and internal data to identify potential business improvements and propose business expansion areas.
• To provide operational support across different departments to meet specific partner program needs. For example - reporting, marketing creative, etc.
• Assist in co-branded partnership marketing campaigns including social media posts, print ads and other marketing assets.
• Assist in the development of compelling partnership collateral for both internal and external partnership communication.
• Ad hoc administrative requirements like attending certain meetings to take notes, sending out reports to partners, processing invoices, among other tasks.

Relationship Management

• Assist the team in running the day-to-day operations, including acquisition & on-boarding processes for merchants/partnerships.
• Provide support in effectively handling and resolving partner concerns and support issues.
• Assist with managing day-to-day tasks with partners.
   

Industry and Customer Expertise

• Develop and maintain and in-depth understanding of the Canadian Payments industry including customer needs and trends, competitive dynamics, and best practices with a focus on merchant engagement and loyalty.

Knowledge and Skills:

Experience:

• Strong track record delivering results in ambiguous and challenging situations.
• 3+ years partner relationship or client service management experience.
• 2+ years payments experience preferred.
• Undergraduate degree in a relevant field.
   

Skills:

• Team-oriented, collaborative, and flexible.
• Ability to think like a customer and interpret the customer experience.
• Strong time management and project management skills.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Comfort in data gathering & analysis, experience with tools such as SQL, DBVisualizer, Tableau, Power BI would be beneficial.
• Strong financial, quantitative, analytical, and business casing skills.
• Product Management and Risk management capabilities are an asset.
• Verbal & written communication skills.
• Collaboration & team skills.

Compensation and Benefits:

$54,500.00 - $101,500.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manage