Donor Database Administrator

Job Details

Job Location: Bearss Home Office - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - Clerical

CRISIS CENTER OF TAMPA BAY

POSITION DESCRIPTION - Donor Database Administrator

 

Position Details

Job Status: Full-Time, Non-exempt

Reports to: Associate Director of Development

Department: Development and Marketing

 

Position Summary

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, or emotional or situational problems.

 

The primary responsibility of the Donor Database Administrator is to maintain the donor database, donor gift entries, gift communications, and stewardship. The Donor Database Administrator reports to the Associate Director of Development. 

 

Strategic/Transformational Duties and Responsibilities

• Delivers outstanding customer service to internal and external stakeholders while consistently serving as an ambassador for the Crisis Center in the community and across the organization.
• Participates in the Performance Quality Improvement (PQI) process and utilizes data to enhance services and outcomes.

 

Transactional/Administrative Duties and Responsibilities

• Manage day-to-day gift processing activities (pledges and donor payments, gift reminders, thank you letters, tax receipts) with accuracy, responsiveness, and efficiency. 
• Prepare and export reports and queries from the donor database.
• Efficiently leverage Excel to generate financial, analytical, and statistical reports that support Development operations, including producing on-demand reporting as needed.
• Ensure donations are received, processed, acknowledged, and supported through donor payments, including updates in alignment with agency standards and best practices.
• Create and maintain documentation and procedures for gift processing and reporting.
• Coordinate the transmittal of funds, pledge cards, gift notices, and monthly roll-out to/from the Development office to the Finance office in a timely manner.
• Manage and execute the annual Employee Giving Campaign.
• Update and maintain a standard filing system for the Development department, including donor files, in an accurate and timely manner.
• Assist with Development activities, including outside events.
• Manage public and private tours, including registration, setup, communication, and confidently speaking about the agency’s mission and services to community members and donors.
• Assist the Development and Marketing department with ordering marketing materials and stationery requests.

• Knowledge of and compliance with the policies and procedures of the Crisis Center.
• Support the operations of the Executive, Development, and Marketing Offices, which require confidential handling of sensitive information, correspondence, and files for the Crisis Center of Tampa Bay donors and prospects.
• Performs other duties that have been trained for, as assigned by the supervisor.

 

Required Competencies