Consultant, Business Consultant (Agency Partnership & Strategic Engagement)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This consultant will primarily support the design, execution, and continuous improvement of the Agency Feedback Loop, working closely with Sales Operations leadership to ensure agency and field feedback is captured, evaluated, and acted upon in a consistent and transparent way. The role will also provide flexible support across related Sales Operations initiatives as needed, including work on the sales playbooks.

This position is well‑suited for someone who thrives in ambiguous, cross‑functional environments and enjoys turning unstructured input into clear insights, actions, and outcomes.

Key Skills & Attributes

• Strong operational judgment
  Ability to assess incomplete or nuanced information and determine what requires action versus awareness.
• Exceptional follow‑through
  Demonstrated ability to track work across multiple stakeholders, close loops, and ensure commitments are met.
• Clear, concise written communication
  Comfortable translating complex or technical feedback into audience‑appropriate summaries and recommendations.
• Comfort with ambiguity and influence
  Able to work across teams without formal authority and navigate evolving processes and priorities.
• Process‑oriented mindset
  Enjoys building structure, improving workflows, and creating repeatable, scalable approaches.
• Analytical and pattern‑driven
  Able to identify trends, recurring themes, and escalation risks across qualitative and quantitative inputs.
• Innovative and improvement‑focused
  Looks for better ways to capture, organize, and act on information rather than defaulting to “how it’s always been done.”
• Comfortable with technology and automation tools
  Experience in working with tools such as Salesforce, SharePoint, Excel, Forms, Power Automate, and emerging AI capabilities to support documentation, tracking, and reporting.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.

Job Description

Key Responsibilities:

• Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications.

• Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans. 

• Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies critical elements of a business process that need to be managed. Defines criteria of performance success. Reports performance in a cohesive manner. 

• As a team member, participates in an