B Customer Production Manager

Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary. 

Who are you? 

You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!

Job Summary

We are seeking a driven and detail-oriented Production Manager to lead day-to-day operations within our Production Department, with a dedicated focus on our “B” customer group—high school seniors and their families. In this pivotal role, you will ensure production timelines are met, quality standards are upheld, and our service consistently exceeds expectations. You’ll bring leadership, operational excellence, and cross-functional collaboration to life in everything you do. This position calls for a strong communicator, a problem-solver, and a leader who thrives in a fast-paced environment where “Small Details are Huge” isn’t just a motto—it’s a mindset.

Responsibilities 

1. Lead the daily operations of the Production Department team, with a direct focus on Senior deliverables and timelines.
2. Track, report on, and ensure alignment with internal and external KPIs to drive performance and customer satisfaction.
3. Manage staffing functions including scheduling, coaching, team dynamics, documentation, and training.
4. Proactively participate in departmental recruiting and hiring to build a strong, reliable team.
5. Uphold and model CADY’s quality standards, emphasizing our commitment to detail and excellence.
6. Collaborate with cross-functional teams (CX, Photo Operations, Marketing,
7. Technology, etc.) to ensure a seamless experience for seniors and their families.
8. Coordinate and communicate effectively with external vendors and service providers to ensure timely and accurate execution.
9. Utilize multiple software platforms to manage workflow, track performance, and support team productivity.

Job Requirements 

• Proven leadership experience in a production, operations, or logistics environment
• Exceptional organizational and time-management skills
• Clear and professional communication across departments and with external partners
• A strong sense of accountability and a proactive approach to problem-solving
• Comfort working in and learning new systems and tools
• A passion for delivering high-quality experiences to cus