Trainer - Patient Access Representative

Description

At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families. 

We are seeking a full-time Patient Access Representative Trainer to join our team.

In this position you will:

• Support WMC clinical practices in various locations working with and in support of Practice Management
• Assist in clinical staff schedule management, coordinating coverage and staff placement
• Assist in screening, interviewing, and onboarding clinical staff
• Develop and lead a Patient Access Representative (Reception/Appointments) training and ongoing skill enhancement program
• Regularly assess quality metrics and service performance in the Patient Access Representative role
• Provide customer service training and tips as well as day-to-day at the elbow support
• Act as a liaison between the Patient Access Representative role and coordinating departments, i.e. Central Billing Office

Benefits Offered

• Health insurance
• Life insurance
• Paid vacation
• Holiday Pay
• Sick pay
• Retirement plan - 401(k)
• Voluntary benefits - Dental insurance, Vision insurance, Disability insurance
• Employee assistance program

Minimum Requirements:

• High school diploma or equivalent
• Previous medical office reception and scheduling experience preferred
• Basic computer knowledge and proficiency

The successful candidate will be subject to a background check. 

An Equal Opportunity Employer