Director of Privacy

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. 

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

Talkdesk is looking for a Director of Privacy to provide guidance on a variety of issues, including privacy, data protection and regulatory compliance matters for privacy and data relating to new and existing service offerings along with products and features throughout the entire product development lifecycle. 

You will collaborate with senior leaders to achieve Talkdesk's business objectives while providing practical, timely and effective counsel, minimizing potential legal or regulatory risks related to privacy and data protection, including ongoing support and improvement of the company's privacy program, and training for business partners, globally. This role calls for a teammate who can manage across multiple partners and projects, lead cross-functional teams and operationalize objectives while minimizing privacy-related risks. This role will report to the Chief Information Security Officer and may be located anywhere in the European Union.  

This role will partner with the regulatory compliance team of our Legal Department to ensure consistency and best practices are achieved regarding privacy and data protection.

 

Who You're Committed to Being:

• Forward-thinking, phenomenal at multitasking and ready to handle the often unexpected demands facing a growing, global company
• Strong communicator who can get the point across quickly and optimally no matter the audience
• Open to being challenged and crafting solutions that drive business results while protecting the company
• Reliable, trusted partner and able to collaborate across teams and regions
• Self-starter who is not afraid to dive in and navigate thorny or novel problems

 

What You'll Own:

• Provide leadership in refining and evolving a globally comprehensive privacy program, focused on assessing risks, designing and updating controls, monitoring and evidencing compliance with EU/UK GDPR and other regulatory frameworks
• Provide general compliance guidance to cross functional partners, work with partners to implement and operationalize such laws into our products and technology
• Provide guidance on product development initiatives relating to new and existing products and features throughout the product development lifecycle
• Work with cross-functional partners across the organization (incl. legal, security, product and engineering teams) to identify privacy and data security requirements, obligations and standard methodologies, and translate them into executable technical and operational safeguards that can be implemented and tested
• Work collaboratively on and lead cross-functional projects related to data governance, data protection and privacy by design
• Work on other global privacy initiatives in furtherance of Talkdesk's legal obligations related to protecting the data of our customers, employees, vendors and other third parties
• Support privacy monitoring and assurance efforts, identifying risks and gaps, and developing and implementing critical mitigation and remediation efforts
• Serve as the primary point of contact for data protection queries and, in connection with our legal team, respond to privacy and security-related customer and regulatory inquiries and investigations, and draft regulatory filings, coordinating such responses based on global requirements
• Develop and evolve privacy-related notices, policies, procedures, DPIAs and DPAs and support internal training efforts related to same
• Participate in incident response program and readiness testing
• Advise and work with product leaders in evaluating the applicability of privacy laws and regulatory guidance on product features and service offerings
• Support, as needed, Talkdesk's contracts team in negotiating privacy-related terms in commercial agreements with customers and vendors
• Coordinate and conduct data protection audits
• Develop and m