Communication Center Representative - ONSITE/NOT REMOTE

Description

Call Center Representative: Onsite

Reports to: Center Manager

Shift Schedule: Monday-Friday, 7:30am-4:30pm

Job Category: Clinical

Job Status: Non-Exempt

For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.

What you will do:

• Answering a high volume of patient phone calls
• Entering demographic/insurance information into an EMR system
• Working with patients, insurance companies, and providers to maintain demographic information, obtain proper authorizations
• Preparing charts for upcoming appointments and process medical records requests in an efficient manner.

What we offer:

• Paid time off (PTO) & 8 company paid holidays.
• Tuition reimbursement
• 401k with employer matching
• Competitive health, vision, and dental benefits
• Employer paid long term disability benefits.
• Pet Wellness coverage, legal assistance, and identity protection.

Requirements

Requirements

• High school diploma or general education degree (GED) equivalent, required.
• Minimum of one (1) year of customer service experience required.
• High call volume experience required.
• Working knowledge of medical office referrals and authorization process and insurance verification, required.
• Working knowledge of medical terminology, CPT and ICD-10 coding, required.
• Working knowledge of registration requirements and HIPAA regulatory requirements, required.
• Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.

 
Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! 

National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.