Fulfillment Clerk 1

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.


The Fulfillment Clerk 1 position exists to provide packaging and transportation services for all internal ministry initiatives. A combination of order picking and packing, along with knowledge of tiered transportation offerings will be utilized within a customized third-party software solution to fulfill and ship ministry outbound requests. General knowledge of department GL’s and its direct tie into the shipping process is necessary for proper chargeback and billing through the ministry accounting process.

Essential Duties/Responsibilities:
Small Parcel Order Fulfillment:
• Utilizes custom SharePoint interface to acknowledge, print and pack daily ministry order requests
• Uses ISBN and/or other skills based item codes along with a rack/bay/bin location system to pick requested in-house products
• Packages requested product in various container types to assure reasonable protection for items that range in value from low cost to potentially thousands of dollars
• Is available to receive and process non-system-based requests with accompanying product
• Can provide personal packing and shipping services to ministry employees
Small Parcel Shipping:
• Understands US carrier zones to determine best value to transit ratio
• Correctly ties and inputs department GL to shipping commodity
• Provides in system electronic tracking acknowledgments as necessary
• Utilizes third party shipping software to input collected data and produce labels
• Organizes outbound packages by service level to ensure they are matched with the proper carrier pickup vehicles
• Fills out shipping paperwork for each order so that all departments, tenants, and personal packages are accounted for and charged through finance
Team Responsibilities:
• Develops ideas and suggestions toward continuous process improvement; takes personal responsibility for quality of the team's results
• Takes personal responsibility for housekeeping and safety within the team's work area
• Contributes toward meeting predetermined performance objectives
• Remains flexible and willing to work anywhere with any team member when there is a need
• Remains dependable and punctual, has a good attendance record
Other Duties/Responsibilities:
• All In Plant Staff has cross train opportunities and are expected to engage in non-specialized work in other areas. This includes shipping, manufacturing, Internal Services and Warehouse
• Performs other duties as assigned
Working Environment/Physical Requirements:
• Must be able to pass a Post Offer Prehire Physical exam
• Must be able to work outside in winter, summer, or rainy conditions on a limited basis as necessary
• Noise from various mail/material-handling machines
• Fumes from forklift exhaust
• Dust associated with mail and packing materials
• Lifting and carrying of material up to 60 pounds
• Must be able to push/pull 50lbs
• Must be able to stand 6 - 8 hours/day
• Must be able to bend, crouch, squat, crawl, kneel, balance, and reach above head
• Requires repetitive tasks/motions, good eye-hand-foot coordination, and good manual dexterity
• Must be able to hear alarms/phone/normal speaking voice
JOB QUALIFICATIONS/REQUIREMENTS
Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics:

Detail-oriented; Self-motivated; Flexible; Dependable; Team Player, Teachable

Knowledge/Experience:
• High School Diploma or Equivalent
• Knowledge of basic software applications such as MS Of