Global Software Delivery Manager

Baker Hughes is currently hiring a Cordant Software Delivery Manager for the Industrial Solutions (IS) group.  

In this role you will be responsible for planning, mobilizing, and leading a cross-functional project technical team to deploy Cordant Solution Suite of products including AI-based software solutions to one or more key customers.   

The candidate will have previous experience leading full lifecycle cloud based and hybrid software solution implementations which include on-prem software components. The Delivery Manager will manage multiple internal and external stakeholders, manage a cross functional team to a project plan, resolve system integrations and implementation architectures, complete application out-of-box and custom configurations, deploy analytics, conduct UAT and provide overall oversight to the technical team. 

The ideal candidate will have 10+ years of experience with a refined and demonstrated skillset across software development and professional services.  These areas include cloud operations management, strategic consulting, project management, AI / ML methodologies, and relevant use cases such as Asset Performance Management and Process Optimization applied to Energy and industrial domains like mining, facilities, water/waste water etc. 

Essential Responsibilities:  

Successful candidates will own the entire software implementation lifecycle for IET, Industrial Solutions enterprise Digital Software for one or more customers.

• Own the cybersecurity consulting, analytics services implementation, reliability consulting, data based services etc. across the software implementation cycle for one or more  customers. 
• Coordinate multiple project / product workstreams, stakeholders, and reconcile the interdependencies.
• Chair the Program Technical SteerCo to resolve technical dependencies with across groups such as cloud operations, application configurations, AL / ML workstreams, data pipeline, verification / validation workstreams and customers.
• Facilitate communication among a program’s cross-functional team of relevant product managers, subject matter experts, data scientists, solution architects, cloud operations engineers, data integration engineers, and software engineers. 
• Own the operating cadence of daily, weekly, monthly and quarterly review cycles across relevant levels of management throughout the lifecycle. 
• Planning the overall program and monitoring the progress. 
• Responsible for the quality and timeliness of project documentation. 
• Track project technical risks including non-released product features/ interfaces and drive mitigation actions engaging various stakeholders.
• Technical closure of implementation services scope and project technical hand over for ARR scope fulfilment.

KPIs for success :

• First year :
  • Project Completion Rate (OTD)
  • Customer Satisfaction (NPS)
  • Resource Utilization (% billability)
  • Margin Expansion (%, $, working with PMO)
  • Change Order ($)
  • Standardization & Automation (Documentation, Process)
• Three years :
  • Continuous Improvement Actions for VCO, Serviceability
  • Innovation (nos. of new features or Influence on Product/tech. with feedback loop)
  • Cycle time improvement (%, days),
  • Change failure rate (% of deployments causing incidents)
  • Customer retention rate
  • Customer solution incidents (resulting form core implementation)
  • Team attrition rate
  • Team competency / upskill

Key relationships:

• Customer PM, SMEs, mid & high tier leaderships
• PMO Project Manager and Leadership
• Digital Operations
• Solution SMEs and Tech Leads
• Pre-sales solution architects and leadership
• Projects, Services and CoE leaders
• Product manager(s), Technical Product Managers (TPMs) & leadership
• Technology Program Managers and Technology Leaders
• Solution Partners, Vendors, System Integrators and cloud providers.

Qualifications/Requirements   

• Bachelor’s degree in computer science, Engineering, or similar field; MSc or MBA preferred. 
• Minimum of 12 years in oil & gas, energy, manufacturing, chemical engineering, or an adjacent industry. 
• 5+ years’ experience in software digital delivery
• Demonstrated sustained success in strategic and operational delivery of global enterprise level Digital programs managing resources across various geographic locations. 
• Demonstrated experience in the management of cloud software infrastructure including VM’s, networks, and security groups. 
• Experience with smart hardware and associated