Clinical Case Manager

 

 

 

Department Summary

The Student Wellness Center (SWC) provides caring, quality, integrated, student-centered health, counseling, and wellness promotion services to SJSU students in support of their ability to perform optimally, physically, and mentally. Services provided by the Student Wellness Center include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). Within Counseling and Psychological Services (CAPS), professionally trained psychologists, social workers, and counselors are available for students on an individual, couple, or group basis for counseling on a variety of psychological and academic issues. Case Managers for the SWC work to coordinate care across the SWC and beyond SJSU. Working collaboratively to support student success is the bottom line purpose of this and all SWC positions.

Brief Description of Duties

The Clinical Case Manager provides support for students accessing services across and beyond the Student Wellness Center by serving as a resource in managing care involving multiple care services and supporting students’ academic success. Reporting to the Director of Counseling and Psychological Services, with support from SWC leadership, the Clinical Case Manager coordinates and monitors referrals within and outside of the SWC, including referral and liaison services with mental and physical health services, insurance providers, social services, etc. for students who need assistance navigating their care. The Clinical Case Manager will also respond to requests for care coordination that include referrals to external providers, documentation to be faxed/shared, and insurance research, including support for students who have no health insurance or are under-insured.

Manage Care for SWC Services: Follow-up with students to ensure continuity of care when utilizing multiple SWC services. Assess and triage students referred to CAPS from other SJSU departments to educate on availability of services and appropriateness of services. Follow-up with students about referrals made to confirm completed appointments and next steps. Educate students on availability of other SJSU, community, or private resources when SWC internal resources are not available or appropriate to meet care needs.

Support SWC Providers: Assess appropriateness of any external referrals based on a student’s insurance and the counselor’s recommendations for further care. Collaborate with providers on determining appropriateness of other SJSU, community, or private resources. Assists CAPS clinical staff in arranging dispositions for students following assessment, crisis, initial consultation, and as clients are completing treatment at CAPS. Assist in aftercare planning following hospitalization/emergency situations.

Coordinate External Referrals and Partnerships: Coordinate return appointments with SWC counselors as appropriate after referrals were completed outside of SWC. Follow-up on any initiation of hospitalization and provide any coordination for emergency response as appropriate. Partner with SJSU services to stay updated on appropriate external referral and resource lists. Partner with external agencies to develop MOUs when applicable to support smoother referrals in/out of care.

Service/Committee Work: In keeping with the mission of an urban university, the necessity to relate to the regional area which the university serves, and consistent with the social justice emphasis of Counseling and Psychological Services, counselor faculty members are expected to serve on Department, Division, and University committees. Further, to support the educational mission of the university, the Clinical Case Manager may supervise social work interns, as appropriate and applicable to SWC Case Management needs.

Required Education

• Masters in Social Work, Marriage and Family Therapy, or equivalent from an accredited university; OR
• Doctorate in counseling or clinical psychology from a regionally accredited university;
• AND Licensed in the State of California to practice as a mental health counselor (can include LCSW, LPCC, LMFT, or Licensed Psychologist)
  
  

Required Experience and Qualifications

• Applicants should demonstrate an awareness of and sensitivity to the educational goals of a multicultural population as might have been gained in cross-cultural study, training, teaching and other comparable experience;
• Possess at least 2 years of clinical case management experience;
• Demonstrate experience i