Employment Type:

Full time

Shift:

Day Shift

Description:

Provides assistance to self-pay patients. Maintains working knowledge of governmental and community resources and offers alternatives to help the needy. Facilitates application process and transfers. Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Wheaton Franciscan Healthcare.

Position Purpose: 

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.  

What you will Do: 

• Provides patient counseling regarding treatment costs, insurance coverage, available payment resources, and financial assistance options. Secures and documents payment arrangements.  

• Submits authorization  for initial and subsequent high-cost infusion and oncology services based on complex treatment plans. Coordinates with the patient, physician, insurance company, and pharmaceutical company to complete the required pre-authorization process. Validates payable diagnosis codes/medical necessity and prior therapy requirements according to FDA and NCCN guidelines. 

• Assists patients in financing, payment plans, financial assistance and all financial options through the organization. This includes grants, co-pay assistance for high-cost pharmacy/drugs and free-drugs for infusion and specialty care patients.  

Hours/Schedule:  

Monday - Friday

8 am to 4:30

*ONSITE (NO REMOTE OPTION)

Minimum Qualifications 

High school diploma or GED. 

Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services  

Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire. 

Understanding of basic billing and coding.  

Additional Qualifications (nice to have) 

Bachelor’s degree or advanced certification or a combination of advanced training and/or certification (e.g., Registered Nurse, Licensed Practical Nurse, Certified Pharmacy Technician,  

Registered Health Information Technician, or medical coding certification through AHIMA or AAPC 

Epic experience preferred. 

Position Highlights and Benefits 

We care about your well-being, both physical and mental, which is why our benefit package includes:   

• Wellness programs  

• Education reimbursement  

• Personalized health insurance plans including dental and vision  

• Paid time off  

• Long- and short-term leave  

• Retirement planning  

• Life insurance coverage  

• All benefits begin day 1 with no waiting period!

Ministry/Facility Information: 

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center 
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation 
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation 

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. 

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more c