MCS Senior Manager Operations - Jacksonville, FL

MCS Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCS goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCS Operations. MCS Operations serves as the functional link that enables MCS strategy execution in highly competitive markets. Turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field-based service representatives are critical to MCS business units and are directly controlled by MCS Operations. The Senior Manager–Operations-MCS at Mayo Clinic Florida (MCF) coordinates with the Director-Operations-MCS for the planning, budget, FTE, capital, and performance metrics for operational support of each MCS business unit. Acts as site manager for all MCS activities at MCF, including daily functions of the Specimen Operations team, support for any other MCS staff on the MCF campus, coordinating and hosting MCS staff and client visits, and partner relationship management and coordination with the Department of Laboratory Medicine & Pathology (DLMP) in MCF. Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCS Operations in alignment with business and department objectives. Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems. Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners in the support of department/division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues. Domestic and/or international travel required.

• A bachelor's degree and a minimum of six years of operational management experience; or, a master’s degree and a minimum of three years of operational management experience are required for this position.

• Acceptable degree disciplines include medical laboratory science or equivalent, biology, chemistry, health care administration, business, organizational leadership, logistics and supply chain management, engineering, information technology, or related fields.. 

• Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) or external client stakeholders. Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills. Must have ability and confidence to effectively function independently, be a self-starter, and a team player. Must have led direct reports in previous positions. Must be capable of effectively presenting to internal and external groups. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCS policies and procedures.

Additional Qualifications: 

• Master's degree preferred. 
• Clinical laboratory experience preferred.
• Experience with large and complex customer service, domestic and global logistics, or field-based service teams is preferred. Operational experience within an external-facing business entity competing in a highly competitive market is preferred.

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.