Technical Product Manager I

Description

From Intake to Outcomes, CareMetx is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators.

Job Title: Technical Product Manager I (TPM)

POSITION SUMMARY:

The Technical Product Manager I plays a critical role in supporting on-going product development through supporting intake of new business requests, assessing the impact of specific changes, prioritizing and sequencing the scrum team backlog, and partnering with the scrum team to prepare, execute, and deliver work across an on-going 2-week sprint cadence. This role is also expected to partner with Product Owners overseeing roadmap and release plan development within a particular product line to ensure that tactical delivery and sprint plans align to strategic planning. The Technical Program Manager I is expected to gain knowledge of rapidly changing Product offerings, the technology we utilize to support them, and the broader pharmaceutical or healthcare industry. Demonstrable experience within a business analysis role within an Agile delivery environment is desired. 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Define and communicate requirements, ensuring they align with customer needs.
• Collaborate with stakeholders to gather and analyze feedback, ensuring it is incorporated into the product strategy.
• Own story writing for the majority of the team's tickets.
• Assist in maintaining and updating the product roadmap and release plans.
• Lead and facilitate Agile ceremonies, including sprint planning, backlog refinement, and demos when needed.
• Adapt quickly to changing priorities, and customer needs, adjusting the product strategy and roadmap as necessary.
• Conduct impact assessments and risk assessments for proposed product changes.
• Collaborate with engineering teams to ensure successful product launches and releases.
• Effectively communicate with stakeholders, development teams, and engineering teams.
• Effectively translate basic technology terms and concepts to stakeholders that may not be technical in nature.
• Know your products and/or programs and their dependencies.
• Actively pursues next higher-level responsibilities, competencies, and skills

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: 

1. Experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred
2. One to three years of experience in an entry level Technical Product Manager role is preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: 

1. Excellent verbal and written communication skills
2. Ability to multi-task and adapt to changing priorities
3. Proficient keyboard skills
4. Competency in MS Word and Excel
5. Knowledge of HIPAA regulations
6. Detailed oriented and highly organized
7. Excellent interpersonal skills
8. Knowledge of pharmacy benefits, and medical benefits
9. Global understanding of commercial and government payers preferred
10. Ability and initiative to work independently or as a team member
11. Ability to problem solve
12. Customer satisfaction focused

Core Competencies

• Communication- Advanced
• Ownership- Intermediate
• Accountability- Intermediate
• Adaptability- Intermediate
• Innovation- Beginner
• Leadership- Intermediate
• Team Building- Intermediate
• Conflict De-Escalation- Beginner
• Troubleshooting- Intermediate
• Strategy- Intermediate

Core Skills

• Agile- Advanced
• Requirements Analysis- Intermediate
• Time Management- Proficient
• Soft Skills/Interpersonal- Proficient
• Story Writing- Proficient
• Jira/Confluence- Proficient
• Microsoft Office- Advanced
• Sharepoint- Proficient
• Product/Project Roadmap- Intermediate
• Technical Writing- Intermediate
• Manual Testing (Functional)- Intermediate
• Process Models- Intermediate
• Data Models and Analysis- Intermediate
• Database Architecture- Intermediate
• API and File Integrations- Intermediate
• Impact Analysis- Intermediate
• Risk Assessment- Intermediate
• LOEs- Proficient
• Critical Thinking/Decision Making- Proficient
• SQL Analysis- Proficient
• Negotiation- Beginner
• Product Marketing- Beginner
• Market Research- Beginner
• Other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to s