Sr. Manager, Project Management - Partnerships

Sr. Manager, Project Management - Partnerships

As a Senior Manager, Project Manager at Capital One, you will apply your project, program management and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and deliver strategies and projects that ultimately impact the bottom line. You will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

In this Senior Manager role, you will lead initiatives in the Card Partnerships business supporting commercial and consumer partners and customers. You will apply your project and analytical skills to partner with Product, Tech, Operations, and General Managers to continuously improve the customer experience for our Partnership customers and remove friction points with new product development and conversion launches. You will provide operational support to existing partners and internal general manager teams to build and maintain well-managed operations, grow our business with partners, and ensure well-run and efficient processes. 

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth and improved customer experience success for Capital One in the face of shifting consumer and regulatory behavior

• Business ownership: Have an ownership mindset and build and deliver on strategic planning with a 6-12 month horizon

• Leadership: May manage and develop a team of associates. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Project: Develop business cases to articulate the value behind business strategies and project ideas. Lead and manage horizontal and vertical projects that benefit specific partners or organizational-wide initiatives

• Execution: Coordinate across Partnerships, the Card business, and other LOBs on efforts that leverage best practices and capabilities for our partner customers and strategic imperatives. Oversee multiple projects and programs concurrently

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytical risk management

• Strong business judgment, leadership and integrity: Should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. Should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Teamwork: Track record of building strong client relationships, internally and externally.  Ability to incorporate multiple perspectives into problem solving and arbitrate competing interests and priorities to identify the appropriate solutions.  Constantly reaches out to partner teams to gain additional insights, rally support, and elevates the entire team

Basic Qualifications:

• Bachelor’s Degree or Military Experience

• At least 4 years of experience in Project Management

• At least 3 years of Relationship Management experience 

• At least 2 years of experience in quantitative and qualitative analysis

• At least 1 year of experience in People management

Preferred Qualifications:

• Master’s Degree or MBA 

• 5+ years of experience in Project Management

• 4+ years of experience supporting, partnering and interacting with internal and external business clients

• 3+ years of experience in quantitative and qualitative analysis

• 2+ years of experience with project management platforms (JIRA, MS Project, Confluence)

• 2+ years of experience in people management

• PMP, Lean