Senior Engagement Manager, EX

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

Senior Engagement Manager - EX

 

Why We Have This Role This role plays a pivotal part in Qualtrics' success by leading the design and delivery of impactful employee experience programs. As a key member of the Employee Experience (EX) Professional Services team, this position contributes to the initial onboarding experience, builds lasting client relationships, and shapes the partnership's direction. This role has a profound impact on customer success, operational improvements, and product enhancements, ultimately driving Qualtrics' reputation as a trusted advisor and solution provider.
 

How you’ll find success

You will know you are doing a great job when you:

• Lead the EX process by managing project operations from project kick off to final deliverables, and ongoing client engagement.
• Lead project teams to deliver complex, large-scale programs within global organisations.
• Coordinate timelines, communications and engagements across clients, partners, and internal teams.
• Work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization, and creating deadline-driven deliverables. 
• Lead the data collection efforts on projects, ensuring long term success with strong sampling plans that maintain respondent quality and feasibility throughout the project.
• Perform advanced technical setup on client surveys, including setting up survey logic, creating quotas, testing the survey with vendor partners.
• Become proficient in use of the Qualtrics software.
• Build and maintain client relationships as the frontline point of contact with our customers.
• Work across functions and teams to ensure impactful delivery against clients research needs through full use of the Qualtrics platform capabilities.
• Exhibit a track record of delivering exceptional client experiences
• Deliver programs within budget and hitting set margin targets

 

How You'll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, including:

• Opportunity to refine and expand leadership, consulting, and customer management skills.
• Exposure to cutting-edge strategy and research trends and their implementation across various industries.
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features 
• Collaborate with internal teams, clients, and stakeholders to deliver exceptional outcomes.
• Pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

 

Things You'll Do

• Partner with customers and Qualtrics team members to align project goals and objectives.
• Support clients on multi country programs, maintaining timelines, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner
• Build and maintain strong relationships with senior customer stakeholders, acting as their trusted advisor.
• Lead project teams to deliver on project goals, ensuring timely execution and quality.
• Lead data collection efforts on programs including working with our data collection partners, and ensuring data quality.
• Participate in project debriefs and reviews
• Manage project level budgets, to deliver margin
• Plan, monitor, mitigate, and report project risks during delivery.
• Develop quality management plans, ensuring alignment with business requirements.
• Communicate how the Qualtrics platform addresses customer challenges and enhances th