Senior Enterprise Underwriting Operations Manager

<p><strong><span>About Allianz </span></strong></p> <p> </p> <p> </p> <p><span>We are proud to be one of the world’s most trusted insurance companies, serving over 800,000 customers across Ireland, for over 100 years. Our success is primarily down to the incredible people we employ. With over 700 people in Allianz Ireland, we truly care for our employees and their individual needs and aspirations. We have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a <strong>hybrid working model</strong>. We are incredibly proud to be recognised as a <strong>Great Place to Work 2025</strong> having won the Super Large Category, as well as being one of Ireland’s <strong>Best Workplaces for Women</strong> and <strong>Best Workplaces for Health &amp; Wellbeing</strong>. If you're ready to take the next step in your career, apply now and become part of the team! </span></p> <p> </p> <p><strong><span> </span></strong></p> <p><strong><span>The Opportunity </span></strong></p> <p> </p> <p><strong><span> </span></strong></p> <p><span>As a Senior Enterprise Underwriting Operations Manager, you will report directly to the Head of Operations and will be responsible for leading the Enterprise Underwriting Operations teams. As part of this role you will be an integral stakeholder in executing Customer Driven Transformation as a key strategic pillar for Allianz Ireland. This  will include overseeing the people, operations, performance and ensuring the strategy is operationalized effectively across the enterprise operations area.</span></p> <p> </p> <p> </p> <p><span>You will be tasked with localising and implementing the Enterprise Game Plan, which includes achieving Growth Targets for new and renewing business. Collaboration with IT, Product, and Customer colleagues will be necessary to design and implement a broker SME service proposition taking a customer-driven approach that prioritizes simplicity for customers and brokers, as well as efficiency for Allianz. </span></p> <p> </p> <p> </p> <p><span>You will interact with the local Board of Management, Executive Management, and management colleagues across the Allianz Ireland business at strategic, operational and reporting levels.</span></p> <p> </p> <p> </p> <p><strong><span>Key Responsibilities: </span></strong></p> <p> </p> <ul> <li><span>Leadership responsibility for four Enterprise Underwriting Operations teams, tasked with the operational underwriting of SME property, liability and motor business, together with Social, Schemes, Religious and Education business</span></li> <li><span>Drive and deliver the strategic and operational goals of the Enterprise Game Plan taking a Customer-Driven approach</span></li> <li><span>Localise and implement these strategic objectives to deliver through the Enterprise Underwriting Operations area</span></li> <li><span>Deliver on Enterprise growth targets within the Enterprise Game Plan for both acquiring new business and retaining existing customers</span></li> <li><span>Represent Enterprise Underwriting Operations at Enterprise Steering &amp; other relevant senior fora as required. Take ownership of allocated topics, working cross functionally as required to deliver</span></li> <li><span>Collaborate across other departments to actively inform and shape the Enterprise broker service proposition.  Set &amp; achieve Beat the Best service standards and develop high performing teams that demonstrate a clear commitment to Customer Driven Transformation</span></li> <li><span>Plan and control against resource cost &amp; productivity metrics, including; setting of FTE budgets to deliver on business targets (GWP), target productivity ratios (GWP: FTE).   Run Control IQ methodology (Active Ops) for Enterprise Underwriting Operations area to plan and maximise capacity utilisation.  Take a data led approach to annual budget and corporate planning, applying a longer term strategic lens &amp; supporting with investment cases and rationale.   </span></li> <li><span>Evaluate and align the Enterprise Underwriting Operations Quality Management System with customer, regulatory and underwriting metrics.  Deliver on initiatives to improve quality outcomes,  lead system and process continuous improvements that enhance customer and underwriting quality</span></li> <li><span>Lead  talent management and succession planning initiatives for the department, and support staff development through PDP </span></li> <li><span>Create consistency in training standards, including the development of cross-skilled underwriters. Align skills &amp; underwriting authority to target market segments, and proactively retain talent. Deploy knowledge management methods to reduce dependencies on key personnel to enhance operational resilience</span></li> <li><span>Plan for implementation of  change projects including business subject matter expertise input, resou