Support Center Recruiter

More about the Role

At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.

 

The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.

 

The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!

 

Position Purpose

Reporting into Heartland’s Director of Support Center & Staff Recruiting, the Support Center Recruiter executes on recruiting processes including sourcing, screening, interviewing and making selection recommendations. The Recruiter works with the Director to track metrics, KPIs and planning needs that inform the team and organization with valuable insights to effectively workforce plan. The Recruiter stays updated on geographical compensation and hiring trends and provides valuable insights to hiring managers.

 

Competencies

At Heartland, all of our team members embody the spirit of Servant Leadership.

• Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.
• Building Community –Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
• Commitment to the Growth of the People – Dedicated to the personal and professional growth and development of our team members.
• Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.
• Empathy – Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
• Foresight – Taking the past, the present, and the future decision-making process.
• Healing – Focusing on the emotional and physical health of our team members.  Offering support and solutions to ensure our team members have balance.
• Persuasion – Building group consensus and buy-in.
• Self-Awareness – Conscious knowledge of personal character, emotions, intentions, and leadership impact.
• Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.

Essential Responsibilities

• Owns the entire recruitment cycle which includes sourcing, screening resumes and candidates, advising and training interview teams, guiding the offer process, leading and documenting post-interview debriefs and feedback sessions with interview teams, candidates, and appropriate levels of leadership.
• Maintains accurate and up-to-date information regarding candidates and open roles in Applicant Tracking System (ATS).
• Obtains regular feedback and continuously improves support staff recruiting processes to ensure process effectiveness and evolution.
• Organizes, leads, and communicates effectively regarding the day-to-day recruitment operations for Support Center needs.
• Works closely with the Director of Support Center & Staff Recruiting to identify and prioritize recruitment needs and recruitment strategies.
• Stays up-to-date on geographical compensation and hiring trends and provides valuable insights to hiring managers.
• Assists Director of Support Center & Staff Recruiting in tracking metrics, KPIs, and planning needs that inform the organization and our technician campus recruiting efforts with valuable insights to effectively workforce plan.
• Actively develops and maintains relationships with departmental hiring managers to ensure successful partnership.

Requirements/Qualifications

• Veterina