Service Delivery Manager - Fixed‑Price Projects for Azure Government & Microsoft GCC High Enablement

Company Description

Agile IT is a Microsoft‑focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations.

What you’ll work across (our services)

• Professional Services – Enablement (fixed‑price projects)

• Managed Services – Security & CMMC Compliance for Microsoft cloud and on‑premises systems

• Microsoft GCC High Licensing (secure onboarding & lifecycle operations)

• Complementary Partner Services (co‑delivered with strategic partners)

Job Description

Own the delivery of fixed‑price cybersecurity enablement projects end‑to‑end—from scope and schedule to acceptance and handoff—while partnering with Principal Consultants who own the technical architecture and design decisions. Your job is project governance, quality, risk/change control, stakeholder communication, and ensuring audit‑ready outcomes.

Responsibilities

• Delivery governance: Drive schedule, resources, status, and issue/risk management; ensure on‑time/on‑budget delivery.

• Quality gates: Enforce SOW clarity, acceptance criteria, and readiness/exit checklists; ensure technical reviews happen (run by Principal Consultants).

• Compliance evidence: Standardize evidence packages (what/where/how); coordinate with GRC for SSP/POA&M inputs.

• Change control: Maintain a visible RAID log; run a disciplined change‑order process protecting scope and margin.

• Stakeholder comms: Run customer status, executive summaries, and expectation management; manage escalations calmly.

• Handoff to MSP: Transition finished work to SDM—MSP with runbooks, SLAs/OLAs, and monitoring requirements.

• Financial hygiene: Track burn vs. budget, forecast to complete, and project margin using PSA dashboards; highlight recovery plans early.

• Standardization: Promote reuse of templates/checklists; capture lessons learned for continuous improvement.

Success Metrics (6–12 months)

• On‑time/on‑budget ≥ 90% of projects; margin at/above plan.

• Rework < 5% of hours; clean acceptance with documented evidence.

• Time‑to‑audit‑ready reduced vs. baseline

• CSAT ≥ 4.5/5

• ≥ 33% attach to Managed Services within 90 days of go‑live.

Qualifications

Required Qualifications

• 5–7+ years leading technology projects (MSP/SI or enterprise) with strong project governance (risk/change).

• Proven ability to partner with senior technical leaders (Principal Consultants/Architects) while you own delivery.

• Comfortable coordinating work aligned to CMMC L2/NIST 800‑171 (you don’t write the controls; you ensure they’re delivered and evidenced).

• Proficiency with PSA project accounting, status reporting, and executive communication.

• Education: College degree preferred, not required.

• Nice to have: Azure/Azure Gov/GCC High exposure; PMP/Prince2; familiarity with automation concepts (you don’t build scripts).

Nice to Have

• Former engineering background (Entra/Intune/Defender/Sentinel/Purview).

• Experience with PSA project accounting and milestone billing.

Tools You'll Use

AutoTask PSA, Moovila, Project Management, Automation tools like Zapier/Azure Logic Apps/Power Automate/n8n/Rewst

Additional Information

Compensation & benefits

• Competitive compensation

• Comprehensive benefits (medical, retirement, PTO, professional development).

• Mission‑driven work that directly strengthens the national security supply chain.